Senior VIP Client Relations Manager

360 TALENT LONDON; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global luxury house is seeking an experienced Client Relationship Manager for its flagship store in London. This pivotal role involves managing a team to ensure exceptional service for VIP clients. Candidates should have proven experience in luxury retail, strong clienteling skills, and the ability to drive business performance through insights. The position promises a dynamic, high-profile environment where professionalism and strategic thinking are essential.

Qualifications

• Proven experience managing client development teams in luxury retail.
• Exceptional clienteling skills with a high-touch, personalised approach.
• Ability to thrive in a fast-paced, high-profile environment.

Responsibilities

• Lead and develop a team of Client Relationship Specialists.
• Build meaningful, long-term relationships with top-tier clients.
• Leverage CRM insights to drive commercial performance.

Skills

Clienteling skills

CRM usage

Commercial mindset

Job description

A leading global luxury house is seeking an experienced Client Relationship Manager for its flagship store in London. This pivotal role involves managing a team to ensure exceptional service for VIP clients. Candidates should have proven experience in luxury retail, strong clienteling skills, and the ability to drive business performance through insights. The position promises a dynamic, high-profile environment where professionalism and strategic thinking are essential.