Senior Vice President, Client Operations Manager

BNY Mellon; Manchester; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading global financial services company is seeking a Senior Vice President, Client Processing Group Manager in Manchester, UK. This role involves leading global processing teams, driving operational improvements, and enhancing client service experiences. The ideal candidate will have strong leadership qualities and a track record in Corporate or Conventional Trust operations. This position offers competitive compensation and an inclusive work culture.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• Experience in Corporate Trust or Conventional Trust and Operations management.
• Strong leadership experience required.
• Proven track record of implementing strategic change in an operational environment.

Responsibilities

• Lead and manage global processing teams providing client support.
• Develop and implement process improvements for operational efficiency.
• Monitor performance and ensure alignment with strategic objectives.

Skills

Leadership

Communication

Negotiation

Process improvement

Client management

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Senior Vice President, Client Processing Group Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Processing Group Manager, Senior Vice President to join our Conventional Trust team. This role is located in Manchester, UK.

Responsibilities

• Lead and manage global processing teams responsible for providing quality support to clients with transactions and resolving operational issues.
• Develop and implement process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions.
• Maintain familiarity with industry best practices and seek opportunities to implement them as appropriate.
• Establish and maintain relationships with key business partners.
• Collaborate with cross-functional teams to resolve complex client issues, utilizing expertise to provide effective solutions.
• Monitor and assess performance, ensuring alignment with strategic objectives.
• Determine and report on key performance and risk indicators.
• Provide forward-looking insights on client trends to enhance the service proposition and drive future revenue growth.
• Development of strategic initiatives designed to improve the overall client service experience and enhance team productivity and quality.
• Recruit, direct, motivate, and develop staff, maximizing their individual contributions and ability to function effectively with colleagues as a team.
• Foster a culture of continuous learning and development within the team, promoting professional growth and advancement.
• Responsible for the achievement of team goals and talent management.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
• Experience in Corporate Trust or Conventional Trust and Operations management.
• Strong leadership experience required.
• Proven track record of implementing strategic change in an operational environment.
• Excellent communication and negotiation skills to maximise collaboration with multiple stakeholder groups.
• Experience in identifying and implementing new technologies to modernise working practices and maximise operational efficiencies.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.