Senior Travel Consultant

Abercrombie & Kent; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading luxury travel brand in the UK is seeking a Senior Travel Consultant to enhance client relationships and create bespoke itineraries. This role involves nurturing leads, maintaining communication with clients, and maximizing sales targets. A positive attitude and a passion for travel are essential, along with experience in the industry. The company offers competitive salary, commission, and numerous benefits to ensure a fulfilling work life.

Benefits

Competitive salary plus commission

Company pension plan

25 days annual leave

Discounted trips

Discounted gym membership

Life assurance

Enhanced paid parental leave

Employee assistance program

Recruitment referral bonus

Cycle to work scheme

Season ticket loans

Regular social events

Qualifications

• Experience of travel within this region is essential.
• Sales driven and focused.
• Keen to progress and develop a career within the travel industry.

Responsibilities

• Contact enquiries to nurture into active sales leads.
• Prepare and deliver personalized itineraries to clients.
• Maintain regular contact with clients to update on bookings.

Skills

Sales driven

Travel industry experience

Passionate about travel

Articulate and creative

Positive team player

Job description

Job Description :

Come and join one of the worlds leading luxury travel brands.

60 years after Geoffrey Kent founded A&K were still setting the standard for adventurous luxury holidays. Whichever role you join us in whether customer facing or behind the scenes everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients high expectations.

With 55 offices worldwide and an unmatched network of connections across the globe we offer adventures that cant be experienced with any other tour provider. Working with a team of passionate and knowledgeable people youll be able to open doors to private palaces book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. Theres always a buzz in the office about the latest ways weve gone the extra mile.

Purpose

The role of a Senior Travel Consultant is to take responsibility for existing Abercrombie & Kent clients and build upon our rapidly growing client base. You will be creating memorable journeys looking after the client from initial contact through to building itineraries confirming travel arrangements making contact upon their return and setting up their next exciting experience of Abercrombie & Kent.

Responsibilities

• Sales – At the earliest opportunity to contact enquiries requested a brochure with a view to nurturing this initial enquiry into an active sales lead.
• Proactively ensure familiarity with all products and developments in your region, especially those promoted on the A&K website, brochures, magazines, and any other marketing collateral including special offers.
• Participate in daily morning catch ups with your Regional Sales Manager, providing a clear view of enquiries, quotes, pre and post calls for the day. Provide a comprehensive daily update with visibility of your to-do list.
• Attend product training sessions and participate in company sponsored educational trips.
• Actively participate in all learning opportunities to increase knowledge across the business.
• Prepare relevant educational pre and post trip paperwork, including the preparation and delivery of a presentation to your team and the office.
• Use effective questioning techniques to establish client requirements and then use product knowledge to create a bespoke itinerary matching these preferences.
• Ensure that itinerary proposals with quotes are produced and delivered to the client within 24 hours; if not possible, keep the client updated on progress.
• Prepare quotes within the acceptable margin parameters as set by the management team.
• Maintain an efficient, professional and friendly relationship with the client throughout the booking process and keep clients informed of progress.
• Maintain regular contact with clients (and travel agents) to update on developments and status of bookings.
• Call the client pre-travel and post-travel to seek feedback and maintain a courteous relationship.
• Encourage the client to complete a post-travel questionnaire.
• Take responsibility for any post-travel problem solving in a professional, expedient and diplomatic manner, aiming to exceed expectations and deliver total client satisfaction.
• Fully research itineraries from information/costings held on our in-house system or Amadeus for flight information, manuals and guides where necessary. Consult with ground handlers before a quotation finalises a booking and advise the client of likely timescales.

General

• Reliably follow all company processes and procedures to ensure maximum efficiency. Make recommendations for enhancements.
• Actively participate in and implement learning from all available hard and soft skills training.
• Provide cover for absent colleagues to maintain seamless service delivery.
• Represent Abercrombie & Kent at client events and trade exhibitions and be an ambassador for the brand.

Revenue & Profitability

• Proactively manage the progress of itineraries from initial quote through to bookings and repeat business, following up all itinerary proposals to maximise conversion to bookings and revenue.
• Be aware of individual and team sales targets, working to achieve or exceed them.
• Maximise margin through adherence to margin guidelines and accurate use of the reservations system.

Sales Performance

• Actively promote A&K DMCs and end-user product.
• Collect and increase client information to retain relevant details.
• Elicit and record specific reasons why a proposed trip did not result in a booking to learn for the future.
• Sign off the file post-travel, securing repeat business and recommendations.

About you

• Experience of travel within this region (essential)
• Passionate about travel
• Travel Industry Experience (desirable)
• Sales driven and focused
• A positive team player
• Articulate and creative
• Keen to progress and develop a career within the travel industry
• Enthusiastic and fun

What we offer

• Competitive salary plus commission
• Company pension plan from start of employment with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave in addition to bank holidays plus the ability to buy an additional 5 days or sell 5 days
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Discounted Gym Membership with up to 35 per month contribution
• Life Assurance (2x base salary paid out as a tax-free sum)
• Enhanced Paid Parental Leave 18 weeks full pay
• Employee Assistance Program provides wellbeing resources and counselling
• 1000 Recruitment Referral Bonus
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

If you would like to learn more about the position please email

Why work for A&K

What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career not just in the UK but as part of our global business.

Were also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years and we were recognised by Which for looking after our clients during the pandemic

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience :

Senior IC

Key Skills

• Accounting & Finance
• ABAP
• Computer Operating
• Fleet
• Air Pressure Handling
• Health And Safety Management

Employment Type : Full-Time

Experience : years

Vacancy : 1