Senior Temporary Accommodation Officer NCCHS

NOTTINGHAM CITY COUNCIL; Nottingham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A local government authority in Nottingham is seeking a Senior Temporary Accommodation Officer to lead a team supporting homeless families. The role involves supervising staff, managing accommodation operations, and liaising with partner agencies to provide effective housing solutions. An ideal candidate will have experience in supervising teams and knowledge of homelessness support. This position offers a hybrid working model and competitive benefits, promoting a diverse and inclusive workplace.

Benefits

26 days annual leave plus bank holidays

Defined benefit pension scheme

Health and wellbeing benefits

Discounted fitness memberships

Qualifications

• Experience supervising teams handling complex customer situations.
• Knowledge of welfare benefits and homelessness support.
• Ability to manage relationships with various stakeholders.

Responsibilities

• Lead and develop a team of Temporary Accommodation Officers.
• Assist with daily operations of Highwood House and dispersed properties.
• Supervise staff performance and monitor compliance with policies.

Skills

Supervising a front-line team

Supporting homeless families

Effective communication

Organizing and prioritizing workload

Managing under pressure

Job description

Job Description

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Role: Senior Temporary Accommodation Officer

Contract Type: Fixed Term until March 2027

Working Hours: 37 hours per week, Monday - Friday between the hours of 8:00am-18.00pm on a rota basis

Worker Type: Hybrid Worker

Salary: Grade F - Starting Salary £40,777 (Level one) rising to £44,075 (Level four)

Location: Highwood House, NG3 4HD

We've got an exciting opportunity available for a talented individual to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

About the Role

We are looking for a proactive and experienced Senior Temporary Accommodation Officer to join Nottingham City Council's Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city. You will lead and develop a team of Temporary Accommodation Officers (TAOs), ensuring they deliver high-quality, customer-focused housing support that helps residents sustain tenancies and move into permanent accommodation.

You will assist the Temporary Accommodation Manager with the day-to-day running of Highwood House, dispersed properties, and other temporary accommodation. Responsibilities include supervising staff performance, allocating caseloads, monitoring rental income procedures, and ensuring compliance with policies. You will also liaise with partner agencies to coordinate support services and provide direct advice to families on housing, welfare rights, budgeting, and tenancy sustainment.

About You

The ideal candidate will have:

1. Experience of supervising a front-line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets.
2. Knowledge and experience of resettling and supporting homeless families and the related issues including a working knowledge of welfare benefits.
3. An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodiesli>
4. Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area.
5. Demonstrated capacity to effectively organise and prioritise workload to ensure that tasks are completed in an efficient and timely manner.
6. Demonstrated ability to manage and deliver under pressure.

PLEASE NOTE: the successful candidate will be required to undertake a Basic DBS as post of their employment.

PLEASE ENSURE you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document.

Benefits

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled – these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Closing Date: 11th December 2025 (midnight) – Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

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