Senior Technician

Pertemps; Rickmansworth; On-site; GBP 32,000 - 38,000; Full time

Job summary

A major UK water company is seeking a Senior Technician at Maple Lodge STW in Rickmansworth. The role involves providing flexible support to operations, leading field activities, and contributing to health and safety improvements. Ideal candidates will have NVQ 3 in Operating Process Plant and relevant management training, along with strong communication skills. This role offers a starting salary of £33,000, performance-related pay, and a range of benefits including generous leave and pension schemes.

Benefits

Competitive salary

Performance-related pay plan

Generous Pension Scheme

Annual Leave: 24 days holiday

Enhanced Maternity Leave

Access to health and wellbeing benefits

Qualifications

• Willing to complete IOSH training.
• Valid driving license is essential.
• Proactive in recommending improvements.

Responsibilities

• Provide coaching and mentoring for team members.
• Assist with the smooth running of the maintenance team.
• Promote a positive H&S culture on site.

Skills

Hands-on operation and maintenance of wastewater treatment process

Communication and interpersonal skills

Teamwork

Proactivity

Problem-solving

Education

NVQ 3 in Operating Process Plant

Management qualification

Job description

Overview

We have a fantastic opportunity to join Thames Water as Senior Technician based at our Maple Lodge Sewage Treatment Works.

As our Senior Technician, you will provide flexible cover to support the existing operation teams, depending on resource need and priority. This is a great opportunity for someone who is ambitious, wanting to help lead a team to success and take that next step towards management. There will be opportunities to take ownership of various project work, write working procedures and instructions, be involved in H&S improvements, meet contractors, raise quotes, and bring fresh ideas to improve processes. You will lead key field-based activities and support the Performance Manager in coordinating a team of technicians on the site. This is a time to contribute to a greener future, tackling climate change and minimising environmental impact.

Base Location: Maple Lodge STW – WD3 9SQ

Working Pattern: 38 hours Monday to Friday, plus standby and overtime opportunities. Upon completion of essential company training. All PPE and tools are provided.

Responsibilities

• Provide coaching and mentoring for team members, including apprentices, upskillers and new starters (for example, Tech 1 training, monitor verification processes, event learning).
• Provide technical input to help with delivery of the maintenance plan and promote first-time fixes (attending planning meetings, inputting into asset availability improvements, investigating site trips).
• Work with performance managers to assist with smooth running of the team by taking over day-to-day management or coordinator activities (e.g., assisting with process risk assessments, obtaining quotes, assisting with site inductions and reviewing RAMS).
• Role model positive behavioural safety and site pride. Support and promote a positive H&S culture (e.g., recognising and raising safety observations, resolving issues, identifying ‘Site Pride’ sites, assisting with H&S action completion).
• Step up to help cover activities when the performance manager or technical coordinator is unavailable.
• Participate in out-of-hours standby rota.

Essential criteria

• NVQ 3 in Operating Process Plant – or working towards it.
• Management qualification – or working towards it.
• Hands-on operation and maintenance of wastewater treatment process and plant.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Take ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have good communication and interpersonal skills, to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• IOSH trained or willing to complete H&S training.
• A valid driving license is essential.

What’s in it for you?

• Competitive salary starting from £33,000 depending on skills and experience.
• Performance-related pay plan directly linked to company performance measures and targets.
• Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution.
• Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Access to benefits for health and wellbeing and finances – annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, serving more than 16 million customers daily. We’re building a better future for customers, communities, people, and the planet. We welcome passionate and skilled people committed to making a difference and helping us achieve our goals.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and will support you throughout the recruitment process. If you need adjustments, please let us know.

When a crisis happens, we rally to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be provided.