Senior Technical Support Officer - Radio

Avon and Somerset Police; Portishead; On-site; GBP 42,000; Full time

Job summary

A law enforcement agency in Portishead is seeking a Senior Technical Support Officer to provide technical support for radio devices. The role involves installing and configuring radio systems to meet performance standards, and requires strong technical knowledge and problem-solving skills. A market supplement of £3,000 is available, complementing a competitive salary package. Candidates must have a checkable 5-year history in the UK and a valid UK driving license, which may include on-call requirements.

Benefits

Professional development opportunities

Access to company vehicles

Inclusive work environment

Qualifications

• Proven experience in supporting and developing radio communication systems.
• Strong technical knowledge of IT infrastructure and device management.
• Familiarity with ITIL processes and service delivery standards.

Responsibilities

• Provide technical support and development for radio devices and infrastructure.
• Install, configure, and maintain radio systems.
• Diagnose and resolve faults, implement upgrades and patches.

Skills

Experience in supporting radio communication systems

Technical knowledge of IT infrastructure

Familiarity with ITIL processes

Problem-solving skills

Communication skills

Education

5 year checkable history in the UK

Job description

Senior Technical Support Officer – Radio – £44,487 – £47,700.

This role is currently eligible for a market supplement in addition to the basic salary to reflect determined market conditions. Eligibility for and value of Market factors are reviewed on an annual basis and are not contractual. It can be confirmed, therefore, that a market supplement at the rate of "£3000 (£pro rata)" per annum will be payable.

About the Role

We are seeking a highly skilled and motivated Senior Technical Support Officer with specialist expertise in radio devices to join our IT Directorate. This is a key technical role providing expert support, development, and analysis across our radio infrastructure and associated technologies.

You’ll be part of a dynamic team responsible for the design, installation, configuration, and ongoing support of IT services and devices, ensuring they meet agreed performance and ITIL standards. Your work will directly contribute to the stability, availability, and security of our critical communications systems.

Key Responsibilities

• Provide technical support and development for radio devices and infrastructure
• Install, configure, and maintain radio systems to agreed standards
• Diagnose and resolve faults, implement upgrades and patches
• Monitor performance and proactively prevent service issues
• Contribute to the development of technical standards and documentation
• Liaise with third‑party suppliers and provide expert guidance
• Support technical projects and deliver solutions aligned with strategic goals
• Share knowledge and create documentation for re‑use across the IT Directorate
• Stay up to date with emerging technologies and industry best practices
• Recommend and implement service improvements and risk mitigation strategies

What We’re Looking For

• Proven experience in supporting and developing radio communication systems
• Strong technical knowledge of IT infrastructure and device management
• Familiarity with ITIL processes and service delivery standards
• Excellent problem‑solving and analytical skills
• Ability to work collaboratively across teams and manage performance outcomes
• Strong communication and consultation skills
• Commitment to continuous improvement and innovation

Why Join Us?

• Be part of a forward‑thinking IT Directorate supporting vital police technologies
• Work in a collaborative and inclusive environment
• Access to professional development and training opportunities
• Competitive salary and benefits package
• Make a meaningful impact through technology

Work location:

Working at Police Headquarters, Portishead with occasional travel to other police sites (you will have access to company vehicles).

Driving licence:

There will be occasions when you are required to travel around the force area therefore the successful person will need to hold a full UK driving licence. Please note that following a successful probation period, this post has a potential on‑call requirement for which appropriate allowances will be paid.

Additional Information:

In addition to the application form, we also require a copy of your current CV. If you are unable to upload your CV to your application, please e‑mail a copy to: [e-mail]

To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.

The base salary for this role is £41,487 - £44,700, you will also receive a market factors uplift of up to £3,000 (depending on experience)

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.