Senior Technical Program Manager - Store Stock Management

Marks and Spencer; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in the UK seeks a Senior Technical Programme Manager to deliver innovative product solutions and manage complex technical programmes. This role involves leading stock modernization initiatives, ensuring alignment with organizational goals, and fostering cross-functional collaboration. The ideal candidate has a strong background in agile project management and technical foresight. The position emphasizes a service-first approach and problem-solving skills to drive operational excellence.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wide range of training programmes

Wellbeing support

Charity volunteer day

Qualifications

• Experienced in agile delivery frameworks and large-scale transformation programmes.
• Strong background in technical programme management with exposure to CCaaS platforms.
• Skilled in service management, adopting a service-first approach to delivery.

Responsibilities

• Lead sophisticated and multi-disciplinary initiatives/programmes of work.
• Manage product/program execution progress to deliver planned outcomes.
• Drive proactive dependency management between product functions.

Skills

Agile delivery frameworks

Technical programme management

Service management

Analytical problem-solving

Job description

Summary

As a Senior Technical Programme Manager, you will provide strategic leadership in planning, implementing, and delivering sophisticated technical programmes. You will supervise the full lifecycle of initiatives, ensuring alignment with organisational goals and driving transformation across the business. In this role, focused on Store Stock Modernisation, you will lead a programme that will modernise and optimise stock management capabilities. This includes leading cross‑functional dependencies, coordinating technical deliveries, and driving operational excellence across people, processes, and technology to deliver modern, efficient, and scalable solutions. Your role demands a hands‑on approach combined with strong technical foresight and exceptional partner management. You will champion collaboration between engineering, product, and operations teams, inspire continuous improvement, and embed a culture of data‑driven decision‑making.

All the details

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Using technical skills, you address constraints, improve quality, and remove development blockers. The role focuses on agile practices to drive large‑scale change and build trust through reliable delivery and clear communication, following the M&S Way.

More specifically, the Senior TPM role is the embodiment of own it and get it done with key responsibilities as follows:

• Lead sophisticated and multi‑disciplinary initiatives/programmes of work within a product‑led organisation to deliver innovative product solutions.
• Closely track and manage product/program execution progress to deliver planned outcomes, through sync‑up events providing visibility and transparency on progress through appropriate cadence and tools.
• Develop roadmaps and objectives and key results with Product Manager(s) and engineering teams to ensure alignment to strategic ambitions for M&S and drive a customer‑first mindset in tech.
• Be responsible for and assure the technical development and release strategy, ensuring senior partners are advised and act as point of escalation for key risks and issues.
• Drive proactive dependency management between product functions or domains to confidently plan and deliver integrated solutions.

Who you are

• Experienced in agile delivery frameworks and large‑scale transformation programmes.
• Strong background in technical programme management, with exposure to contact centre technologies (CCaaS platforms, WFM tools, omnichannel solutions).
• Skilled in service management, adopting a service‑first approach to delivery.
• Commercially astute, with the ability to build business cases and lead vendor relationships.
• Analytical problem‑solver who challenges the status quo and drives innovative solutions.

Essential

• Desire for a deep experience of daily operational activities within retail stores.
• Close to colleagues and closer to customers, working directly with end users to ensure the best fit deployment and adoption.
• A passion for problem solving and fixing existing issue once and for all.
• An open mind and desire to think of new ways to do things rather than just with the status quo.
• Good organisation skills and focused approach to project activity.

Everyone’s welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We're an in‑person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers thoughtfully.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.