Senior Systems Engineer

Compnow; Welshpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company is seeking a Senior Systems Engineer in Welshpool, United Kingdom. In this role, you will handle and resolve technical support tickets while ensuring smooth service delivery for clients. The ideal candidate should have at least 5 years of relevant experience with strong skills in Windows and Apple technologies. Responsibilities include troubleshooting network issues and mentoring junior engineers. Company offers attractive perks and a commitment to a diverse workplace.

Benefits

A free day of leave on your birthday

Five weeks annual leave

Employee discounts on IT equipment

Training programs

Long term career pathways

Qualifications

• Minimum 5 years' experience in a Senior Systems Engineer or similar role.
• Extensive experience in infrastructure, networking, and remote desktop.
• Certifications in relevant technologies.

Responsibilities

• Handle support tickets and resolve complex technical problems.
• Maintain and troubleshoot client systems, providing expert support.
• Mentor and upskill junior engineers.

Skills

Excellent communication skills

Time management skills

Troubleshooting networking issues

Experience with Windows and Apple technologies

Tools

Office 365

Intune

VMware

Cisco

Job description

Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Every Voice Counts– When you join our team, your skills and ideas will be welcomed.

Be Remarkable– Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right –We make a point of keeping our skills current and increasing our impact.

Create Connections –Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

• A free day of leave on your birthday
• Five weeks annual leave incentive
• Employee discounts on IT equipment and hundreds of well-known brands
• Training programs designed for you
• Long term career pathways

What you’ll do?

The Senior Systems Engineer is responsible for handling various support tickets and resolving complex technical problems, to ensure seamless service delivery for our clients. The position plays a critical part in maintaining and troubleshooting client systems, providing expert support to ensure the efficient operation of their IT services and mentoring and upskilling of junior engineers.

• Provide services across multiple vendors and vertical technologies delivering excellence in Windows and/or Apple focused technology services.
• Manage end point software installation and licensing, and end user device setup and transfer.
• Act as an escalation point for the Service Desk, assisting with mentoring of other engineers and providing hands on support when required.
• Provide general application support, troubleshooting of network connectivity issues, user account creations and deletions, create file sharing connections.
• Documenting time and technical information into our ticketing systems and client information tools.

What you’ll bring?

• Minimum 5 years' experience in a Senior Systems Engineer or similar role - MSP experience is highly desirable.
• Extensive experience in the infrastructure, networking and remote desktop space (Office 365, Intune, VMware, Cisco, etc).
• Solid time management skills and able to manage workload in a fast-paced environment.
• Excellent communication skills, with a background in documentation and updating time tickets in a timely manner.
• Certifications in relevant technologies.

What else do you need to apply?

• Travel on-site to our office in Welshpool and to client sites.
• Must be an Australian resident available to work full time without restrictions.

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

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