Senior Systems Administrator (12 Month FTC)

Honeycomb Jobs Limited; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global legal firm is looking for a Senior Systems Support Administrator to deliver operational support for their booking technology. The candidate will coordinate teams, manage system upgrades, and provide training, while also building strong relationships with internal stakeholders. Ideal candidates will possess excellent communication skills and experience with booking systems, and the role offers a competitive salary along with hybrid working. This opportunity is perfect for those looking to advance in a progressive environment.

Benefits

Competitive salary

Attractive holiday and pension package

Hybrid working

Monday-Friday working pattern

Opportunity to join a progressive global law firm

Qualifications

• Experience in providing operational support for booking systems is desirable.
• Strong communication skills, both written and verbal.
• Ability to manage high volumes of client requests.

Responsibilities

• Provide global operational support for the room and desk booking system.
• Act as a subject-matter expert for the platform.
• Support major projects and manage system upgrades.

Skills

Strong interpersonal skills

Stakeholder management

Customer orientation

Understanding client needs

Job description

Honeycomb is delighted to be partnering with a global legal firm to recruit a Senior Systems Support Administrator to join their Business Services function.

Overview

The role requires a proactive, organised, and technically minded Systems Support Administrator who will provide global operational support for the firm's room and desk booking technology. As a subject‑matter expert, the role holder will work closely with the Business Services Project Manager, the Business Services Systems Officers, and other stakeholders across the business. This role requires an individual who can understand client requirements, provide effective system support, coordinate cross‑functional teams, and deliver a first‑class service to internal stakeholders.

Responsibilities

• Provide global operational support for the firm's room and desk booking system.
• Act as a subject‑matter expert and trusted advisor for the platform.
• Work closely with Business Services, IT, suppliers, and legal practice groups.
• Support major projects including the London office move and NYC office rollout.
• Coordinate teams responsible for cross‑functional deliverables.
• Deliver change management support and training on new system features.
• Manage regular system upgrades, including testing, updating test scripts, and communicating improvements.
• Log and elevate system defects to suppliers and recommend solutions to technical issues.
• Build strong client relationships and ensure maximum value is derived from the system.
• Represent the project team in internal and external meetings.

Qualifications

• Strong interpersonal and stakeholder management skills, with excellent written and verbal communication.
• Customer‑oriented, with the ability to anticipate and understand client needs.
• Able to manage demanding clients and handle high volumes of requests.
• Experience with room and desk booking systems is desirable.

Benefits

• Competitive salary.
• Attractive holiday and pension package.
• Monday‑Friday working pattern.
• Hybrid working.
• Opportunity to join a progressive, global law firm.

Skills: senior administrator systems helpdesk IT administrative law.

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