Senior Support Engineer (Midlands)

Dains; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading consultancy firm in Birmingham is seeking a Support Engineer to ensure the smooth operation of internal IT systems. You will resolve technical issues, provide IT support, and collaborate with the IT team. Ideal candidates will have experience in IT support, strong Windows knowledge, and excellent communication skills. The role offers 25 days annual leave, flexible working options, and a supportive work culture focused on development and wellbeing.

Benefits

25 days annual leave

Flexible and Hybrid Working

Life assurance

Buy and sell annual leave

Cycle to work scheme

Greener car scheme

Regular development reviews and training

Group staff pension scheme

Wellbeing refreshments

Qualifications

• Proven experience in an IT support role.
• Ability to diagnose and resolve IT issues efficiently.
• Excellent communication and customer service skills.

Responsibilities

• Provide 2nd / 3rd line IT support, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain IT hardware and software systems.
• Manage and resolve IT support tickets, ensuring issues are resolved promptly.

Skills

IT support experience

Knowledge of Windows operating systems

Proficient in Microsoft Office Suite

Basic networking knowledge

Excellent communication skills

Proactive attitude

Tools

Cisco Meraki

Job description

Description

As an Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.

Ranked 29th in the National Accountancy Age ranking by firm size. With over 1,000 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

Key Responsibilities

• Provide 2nd / 3rd line IT support, troubleshooting hardware, software, and network issues
• Install, configure, and maintain IT hardware and software systems
• Assist with the setup of new user accounts, permissions, and passwords
• Manage and resolve IT support tickets, ensuring issues are resolved promptly
• Support remote users and ensure they have access to required systems
• Work with cloud platforms such as Microsoft Azure for user management, virtual machines, and other services
• Monitor and manage network infrastructure using Cisco Meraki , including switches, access points, and firewalls
• Collaborate with the wider IT team to maintain system security and performance
• Contribute to ongoing IT projects and system upgrades

Skills, Knowledge & Expertise

• Proven experience in an IT support role
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
• Familiarity with IT hardware (desktops, laptops, printers, etc.)
• Ability to diagnose and resolve IT issues efficiently
• Excellent communication and customer service skills
• A proactive attitude with a willingness to learn and adapt

Job Benefits

• 25 days annual leave (increases with length of service) plus normal statutory bank holidays)
• Flexible and Hybrid Working
• Life assurance
• Buy and sell annual leave
• Cycle to work scheme
• Greener car scheme
• Regular development reviews and training
• Group staff pension scheme
• Wellbeing refreshments