Senior Stylist (37.5 hours per week) - Battersea Power Station - United Kingdom

ZipRecruiter; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading fashion retailer is seeking a Senior Stylist for their new store in Battersea Power Station, London. Responsibilities include managing the team, handling product deliveries, and ensuring exemplary customer service. The ideal candidate will have retail experience, a passion for fashion, and a strong understanding of the brand values. This role offers a generous benefits package, including a wardrobe allowance and health support.

Benefits

Generous wardrobe allowance

Employee discounts

Health and wellbeing support

Life assurance

Enhanced family leave benefits

Qualifications

• Minimum one year in a stylist role at AllSaints.
• Strong understanding of brand values and processes.
• Positive attitude that motivates the team.

Responsibilities

• Open and close the store and manage product deliveries.
• Implement best practices and mentor new joiners.
• Handle first-line customer queries online.

Skills

Retail experience

Customer service

Team leadership

Fashion knowledge

Job description

Overview

Senior Stylist (37.5 hours per week) – Battersea Power Station, London, England, United Kingdom

AllSaints is a global brand focused on feelings, product knowledge and customer service. We are a diverse team designing in-house and working with a network of suppliers to sustainable standards. We seek new team members to contribute to this exciting plan.

Responsibilities

• Open and close the store, handle cash, keyholding and security, and deploy the team according to the store floor plan; deliver team briefs
• Manage product deliveries to ensure new stock hits the floor quickly
• Complete daily tasks accurately and quickly in line with company policies; collaborate with stylists and share brand values
• Implement best practices and mentor new joiners; demonstrate the AllSaints way of working
• Support the brand leader and store manager with back-of-house operations to maintain standards
• Learn shift rotas, act as a contact for stylist queries
• Lead the placement of bestsellers and key investments in merchandising to attract customers
• Identify selling opportunities by approaching customers to build rapport, influence styling and close sales
• Handle first-line customer queries via online customer service (emails, chats, calls); resolve issues while retaining loyalty
• Utilise training materials to display thorough product knowledge and upsell the AllSaints brand
• Ensure immaculate presentation of the store in terms of cleanliness, organisation and merchandising
• Influence and coach team members to maximise growth; create a collaborative environment
• Spend 30–50% of time on online customer service; work with specialist customer experience teams for escalations
• Work in partnership with team leaders to ensure coaching and delivery of service excellence

What Skills Do I Need?

• Minimum of one year in a stylist role at AllSaints before progressing to the senior stylist role
• Seen as a role model, delivering consistent performance with ambition to move into line management
• Strong understanding of AllSaints values, processes and procedures
• Positive attitude that motivates the team; ability to drive results
• Action-oriented and solution-driven; proactive problem solving
• Tech-savvy with experience processing transactions and store deliveries using in-store digital tools
• Ability to assert authority fairly and consistently; trusted to escalate issues appropriately
• Innovative and reactive to trade; able to adapt shop floor focus to meet targets
• Passion for fashion

About the Location

We are unveiling a new AllSaints store at Battersea Power Station – an iconic London landmark turned shopping and lifestyle destination. Battersea offers a mix of affluent, stylish professionals and experience-driven visitors, with over 22 million visitors since opening.

What We Stand For

The Customer is the Boss; One Team; We Do What We Say We Will; We Are Responsible. We are committed to equal opportunities and to creating a diverse, respectful environment.

Benefits

• Generous wardrobe allowance and team commission potential
• Employee discounts and family discounts
• Health and wellbeing support, including dental plans, virtual GP, Retail Trust wellbeing services, and mental health support
• Life assurance; travel and eye care benefits; season ticket loans
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Support for adjustments during application process