Senior Store Leader: Elevate Customer Experience & Performance

Sephora; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty retailer in London seeks a Deputy Store Director to support the Store Director in business performance and day-to-day operations. The ideal candidate has strong leadership skills, extensive experience in customer experience management, and a background in retail operations. This role emphasizes team development, strategic sales initiatives, and operational excellence, enhancing both customer journeys and store performance.

Benefits

Opportunity for growth and development

Dynamic team environment

Engaging store culture

Qualifications

• Extensive experience in client experience management, preferably in retail or beauty.
• Exceptional leadership and management skills.
• Outstanding communication and conflict resolution skills.

Responsibilities

• Support the Store Director in achieving strategic goals.
• Lead and inspire the store team on the sales floor.
• Monitor performance metrics and enhance customer journeys.

Skills

Client experience management

Leadership

Retail operations understanding

Communication skills

Analytical mindset

Team management

Tools

CRM systems

MS Office applications

Job description

A leading beauty retailer in London seeks a Deputy Store Director to support the Store Director in business performance and day-to-day operations. The ideal candidate has strong leadership skills, extensive experience in customer experience management, and a background in retail operations. This role emphasizes team development, strategic sales initiatives, and operational excellence, enhancing both customer journeys and store performance.