Senior Spa Therapist

Richmond Harbour Hotel; Richmond; On-site; GBP 25,000 - 32,000; Full time

Job summary

A luxury spa hotel in Richmond is seeking a Senior Spa Therapist passionate about delivering exceptional service. The ideal candidate will be NVQ Level 2 & 3 qualified, with experience in TEMPLE SPA and ELEMIS treatments. You will assist the Spa Manager, ensuring high-quality guest experiences, carrying out various treatments, and supporting revenue maximization through proactive service. Advancement opportunities and unique training are included, alongside competitive pay and discounts across Harbour Hotels.

Benefits

Discounted room rates

25% discount on spa treatments

Meals included while on duty

Excellent progression opportunities

Qualifications

• Must be NVQ Level 2 & 3 qualified.
• Experience in spa treatments and customer service.
• Ability to perform various spa treatments and consultations.

Responsibilities

• Assist the Spa Manager in overseeing the spa and leisure guests.
• Deliver exceptional spa treatments to guests.
• Manage appointments and promote spa services.

Skills

NVQ Level 2 & 3

Knowledge of TEMPLE SPA and ELEMIS

Exceptional customer service

Job description

The role…

We have a superb opportunity for a Senior Spa Therapist with a passion to deliver consistently exceptional service who wishes to develop their career within a progressive company. You will be NVQ Level 2 & 3 qualified. TEMPLE SPA, ELEMIS training, and experience would be a distinct advantage.

As Senior Spa Therapist, you will assist the Spa Manager in looking after our spa and leisure guests and help lead and motivate the team to ensure consistency in guest service. You will be required to carry out a variety of treatments including massage, be knowledgeable, friendly and committed to ensuring that every guest's visit to the Spa is one to remember. You'll consult each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments. As a Senior Spa Therapist, you will also be supporting your manager to maximise revenue through careful diary management and proactive selling of high quality spa.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.

Featuring 76 bedrooms, an extensive refurbishment programme is transforming all rooms with the introduction of fun, vibrant décor throughout the hotel – in‑keeping with Harbour’s signature style and designed to complement the beautiful local surroundings.

Walking into the lobby and reception you’ll be greeted by an abundance of greenery and colour with inspired artwork and a wall of Hunter wellies, perfect for park life.

You’ll also find our sublime HarSPA, an extensive leisure club featuring 13 treatment rooms and tranquil relaxation area. The HarSPA Café is perfect for a pre or post visit healthy smoothie or snack. Using the very best local ingredients, bursting with nutrition and with your well‑being at the heart of our menu, you’ll leave feeling good from the inside out. Eat in or take‑away, you choose. HarSPA also has an extensive cardio suite, spin studios and, in time, outdoor Scandinavian hot tubs and a secret garden.

Introducing our newest dining concept, The Gate, Kitchen, Bar, Terrace. Light, seasonal and contemporary dining with a passion and commitment to flavour, combined with a vibrant bar serving up seriously good cocktails. The Gate creates what can only be described as a real neighbourhood vibe. It offers beautiful indoor and outdoor spaces. The glasshouse drenches the room with an abundance of natural daylight, opening up perfectly onto the garden terrace, perfect for a spot of al fresco dining.

What’s in it for you…

Discounts

• Discounted room rates for all Crew, across all Harbour Hotels
• Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
• Enjoy 25% discount on food and drink in our 16 buzzy bars and destination restaurants

Health & Wellbeing

• Mental health and wellbeing support, for you and your immediate family
• 24 / 7 GP services, for you and your immediate family
• Bespoke nutrition & fitness advice for all Crew
• Group Life Cover

Reward & Recognition

• Group and hotel based incentive schemes
• Opportunity to attend our annual black tie Harbour Heroes awards

Development

• Excellent progression opportunities within Harbour Hotels
• Individual and bespoke career and progression pathways
• Unique on‑the‑job training and development with an opportunity for internal promotions within the group

The usual bits

• Meals included whilst on duty
• Competitive salary across all roles
• Sophisticated & unique uniforms designed for Harbour Hotels

If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.

Please note only those eligible to work in the UK or have a valid UK work permit / visa will be considered for this vacancy.

We look forward to hearing from you!