Senior Software Support Analyst: ERP/CRM & Data Integrations

ECS Resource Group Ltd; Cheltenham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A technology solutions company in Cheltenham seeks a Senior Software Support Analyst to enhance support across core business applications. The role requires at least 5 years of experience, strong SQL skills, and familiarity with ERP, CRM, and E-commerce environments. The Analyst will focus on application maintenance, incident management, and system optimization to ensure operational efficiency and user satisfaction.

Qualifications

• 5+ years' experience in software/application support with strong focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments.
• Advanced SQL skills (T-SQL/SQL Server) for complex queries.

Responsibilities

• Application support and maintenance.
• Incident, problem and change management.
• Continuous improvement and collaboration.
• Integration and data management.

Skills

Software/application support

Database management

API integrations

Advanced SQL

Tools

HaloPSA

ServiceNow

Jira Service Management

Job description

A technology solutions company in Cheltenham seeks a Senior Software Support Analyst to enhance support across core business applications. The role requires at least 5 years of experience, strong SQL skills, and familiarity with ERP, CRM, and E-commerce environments. The Analyst will focus on application maintenance, incident management, and system optimization to ensure operational efficiency and user satisfaction.