Senior Service Designer - Shape Public Sector Experiences

Government Recruitment Service; Cardiff; On-site; GBP 45,000 - 65,000; Full time

Job summary

A government department in the United Kingdom is seeking a Senior Service Designer to shape user-centered services for businesses and citizens. This role involves collaborating with a multidisciplinary team to design inclusive experiences. Responsibilities include providing service design expertise, developing user journeys, and communicating complex ideas effectively. The position offers professional growth opportunities and the chance to influence service strategies within the department.

Benefits

Mentoring opportunities

Access to DDaT Capability Framework

Participation in design networks

Qualifications

• Experience in developing user-centered experiences that meet business outcomes.
• Ability to analyze user experience pain points and create impactful recommendations.
• Expertise in communicating complex information effectively.

Responsibilities

• Provide service design expertise across complex user journeys.
• Develop user-centered experiences that meet user needs.
• Map current user journeys and design new service processes.

Skills

User-centered design

Service design expertise

Analysing user journeys

Facilitation skills

Job description

A government department in the United Kingdom is seeking a Senior Service Designer to shape user-centered services for businesses and citizens. This role involves collaborating with a multidisciplinary team to design inclusive experiences. Responsibilities include providing service design expertise, developing user journeys, and communicating complex ideas effectively. The position offers professional growth opportunities and the chance to influence service strategies within the department.