Senior Service Designer — Lead Experience Design (12‑Month)

lloyds banking group; Halifax; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

A leading UK bank is seeking a Senior Service Designer to join its Colleague Channels Platform. This role involves defining and enhancing the user journeys that support both colleagues and customers. The candidate should have strong expertise in design thinking and collaboration within agile teams. The position offers a hybrid working model with a full-time commitment, and competitive salary ranging from £76,194 to £89,640. Join us to drive impactful design solutions in the financial services sector.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus scheme

Share schemes including free shares

Discounted shopping

30 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience in a range of research and design methods including Design Thinking and Customer Journey Mapping.
• Ability to collaborate effectively with diverse teams.
• Proven track record of leading design initiatives.

Responsibilities

• Drive the strategic vision for the colleague channels platform.
• Facilitate workshops and discussions with stakeholders.
• Research and document current services and experiences.

Skills

Design Thinking

Customer Journey Mapping

Service Blueprinting

Contextual Enquiry

Stakeholder Interviews

Insight and Horizon Scanning

Persona and Archetype Development

Co-creation, Ideation and Storyboarding

Job description

A leading UK bank is seeking a Senior Service Designer to join its Colleague Channels Platform. This role involves defining and enhancing the user journeys that support both colleagues and customers. The candidate should have strong expertise in design thinking and collaboration within agile teams. The position offers a hybrid working model with a full-time commitment, and competitive salary ranging from £76,194 to £89,640. Join us to drive impactful design solutions in the financial services sector.