Senior Service Designer — Lead End-to-End Service Strategy

BBC; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading media organisation in the United Kingdom seeks a Senior Service Designer to lead service design strategy across complex challenges. The role emphasizes collaboration with diverse teams to improve services used by millions. Successful candidates will have significant experience in designing services and influencing both user experiences and backend processes. This position allows for shaping end-to-end solutions and raising the maturity of service design practice, while working in a dynamic, inclusive environment.

Qualifications

• Significant experience designing and delivering complex services across platforms.
• Experience in influencing front-stage and back-stage processes.
• Ability to manage complex stakeholder environments with competing priorities.
• Skill in navigating ambiguity in complex environments.
• Proven ability to lead multidisciplinary teams toward shared outcomes.

Responsibilities

• Lead service design direction within complex problem spaces.
• Navigate complexity across interconnected teams and systems.
• Own and take accountability for service-level outcomes.
• Design for improvement by mapping and modeling services.
• Influence senior stakeholders with evidence-based recommendations.
• Champion excellence in service design through coaching and critique.

Skills

Service mapping

Systems thinking

Prototyping

Testing

Excellent communication

Strategic thinking

Problem-framing

Job description

A leading media organisation in the United Kingdom seeks a Senior Service Designer to lead service design strategy across complex challenges. The role emphasizes collaboration with diverse teams to improve services used by millions. Successful candidates will have significant experience in designing services and influencing both user experiences and backend processes. This position allows for shaping end-to-end solutions and raising the maturity of service design practice, while working in a dynamic, inclusive environment.