Senior Service Designer: Craft End-to-End Journeys

Barclays Bank Plc; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Greater London is searching for a Senior Service Designer. The role involves designing end-to-end service journeys and enhancing user experience across digital and offline channels. Responsibilities include creating design assets and leading teams in achieving business outcomes. The ideal candidate will apply best practice design techniques and engage with stakeholders to foster alignment. Strong experience in user experience design and strategic thinking is essential. Join us to drive impactful user journeys.

Qualifications

• Experience in applying best practice design thinking and service design techniques.
• Ability to create high-quality design assets to drive business outcomes.
• Strong skills in customer journey mapping and service prototyping.

Responsibilities

• Lead the design of end-to-end service journeys for optimal user experience.
• Create design assets including service blueprints and prototypes.
• Engage in complex analysis of data to identify inefficiencies and recommend solutions.

Skills

Design thinking

User experience design

Stakeholder management

Team leadership

Strategic thinking

Job description

A leading financial institution in Greater London is searching for a Senior Service Designer. The role involves designing end-to-end service journeys and enhancing user experience across digital and offline channels. Responsibilities include creating design assets and leading teams in achieving business outcomes. The ideal candidate will apply best practice design techniques and engage with stakeholders to foster alignment. Strong experience in user experience design and strategic thinking is essential. Join us to drive impactful user journeys.