Senior Service Designer (Central Government)

CGI; Peebles; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Tweedbank is seeking a Senior Service Designer to create user-centered digital services for UK government clients. You will be part of a collaborative team, responsible for enhancing citizen interactions with government services. The role offers flexibility in working arrangements and requires a strong commitment to inclusivity and continuous improvement. Excellent benefits, including a competitive salary and share scheme, are provided.

Benefits

Competitive salary

Excellent pension

Private healthcare

Share scheme

Qualifications

• Experience developing service propositions for complex projects.
• Knowledge of the GOV.UK design principles and accessibility standards.
• Strong collaboration skills and ability to co-create design solutions.

Responsibilities

• Understand users' needs and translate user stories into service concepts.
• Develop service strategies and map complex service ecosystems.
• Create prototypes and presentations to communicate and iterate ideas.

Skills

Communication skills

User advocacy

Proactive teamwork

Collaboration

Influencing skills

Continuous improvement

Tools

Gov.uk design system

Data analysis tools

Job description

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Senior Service Designer (Central Government), Tweedbank

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Client:

CGI

Location:

Tweedbank, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4d56b24cdf31

Job Views:

4

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Position Description:

If you're a skilled Senior Service Designer who thrives in a collaborative environment and cares about creating user-centred digital services, we want to hear from you. Become part of a growing team of designers and researchers working with a range of UK government clients on projects that have real-world impact.
CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
We are happy to discuss remote or hybrid working and welcome applications from across the UK. You may need to travel occasionally within the UK as needed. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum.

Your future duties and responsibilities:

As a Service Designer at CGI, you'll be instrumental in shaping and delivering user-centred services for various UK government departments. Your work will enhance the way citizens interact with government services, making them more cohesive and efficient.

Key duties include:
• Understanding users' needs and behaviours, analysing evidence, and translating user stories into service concepts
• Developing service strategies and visions that drive innovative solutions
• Mapping and designing complex service ecosystems, considering all touchpoints, channels, service layers and actors
• Creating high-level service prototypes, storyboards or walk-throughs to communicate, test and iterate ideas
• Collaborating with other user-centred design disciplines including supporting user research activities
• Ensuring all designs comply with the GOV.UK design system and accessibility standards (WCAG 2.2 AA)
• Working to the GOV.UK service manual, service standards, and agile delivery phases
• Engaging team members, stakeholders, and service users in co-creation activities, workshops and design sprints
• Clearly communicating service concepts and propositions through storytelling and visualisation
• Presenting work to the team and stakeholders, ensuring design approaches meet policy and regulatory objectives
• Championing the value of design thinking and empathy, influencing stakeholders to adopt a user-centred approach
• Helping to embed a culture of continuous improvement using data, user feedback, and analysis to iterate and refine services over time

Required qualifications to be successful in this role:

• Experience developing service propositions for complex projects
• Excellent communication skills and the ability to articulate design decisions effectively
• Proactive and happy to work as part of a team and independently
• Strong influencing skills and the ability to advocate for users
• Ability to identify and challenge constraints
• Collaborative and comfortable working in the open and receiving critique
• Knowledge of continuous improvement approaches with the ability to use data and user feedback to iterate designs
• Strong collaboration skills and the ability to co-create and solve design challenges within a team and across teams
• Knowledge of the GOV.UK design system, design principles, service manual, and accessibility standards

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