Senior Salesforce Administrator

GORDON YATES; London; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A not-for-profit organisation in London seeks a Senior Salesforce Administrator to own and optimize their Salesforce platform. This strategic role involves working closely with stakeholders, enhancing processes, and delivering impactful solutions. The ideal candidate is a certified Salesforce Administrator with strong experience in automation and stakeholder management. This permanent position offers a competitive salary of £60k–£65k and a hybrid working model.

Benefits

Competitive salary

Opportunity to lead Salesforce strategy

Great benefits

Qualifications

• Extensive hands-on experience with Salesforce.
• Proven track record of driving system improvements.
• Strong experience with Flows, Process Builder, reporting, and automation tools.

Responsibilities

• Serve as the organisation’s Salesforce subject matter expert.
• Manage the support queue, resolving issues and escalating as needed.
• Drive system improvements, process automation, and new integrations.

Skills

Salesforce Administration

Process Optimization

Stakeholder Management

Automation Tools

Data Quality Management

Education

Salesforce Administrator Certification

Tools

Salesforce

PowerBI

Eventbrite

SurveyMonkey

Job description

Overview

Job Title: Senior Salesforce Administrator

Location: London

Salary: £60,000–£65,000 per annum

Contract Type: Permanent

Working Pattern: Some hybrid working (3 days in office, 2 days WFH)

Ideal Start: October 2025

Expert Salesforce Administrator needed – take ownership, lead improvements, and drive impact!

Our client, a well-established not-for-profit organisation, is seeking a Senior Salesforce Administrator to own, manage, and optimise their Salesforce platform. This is a hands-on, strategic role for an experienced administrator who can combine deep technical knowledge with the ability to lead improvements, streamline processes, and provide guidance across the organisation.

You will work closely with senior stakeholders, shape the long-term roadmap, and ensure Salesforce delivers maximum value to the organisation and its mission.

Key Responsibilities

• Serve as the organisation’s Salesforce subject matter expert, supporting end users and ensuring the smooth running of the system
• Manage the support queue, resolving issues and escalating complex cases to external support
• Drive system improvements, process automation, and new integrations (Eventbrite, Asperato, SurveyMonkey, PowerBI)
• Lead on workflow optimisations, Flows, AI features, and advanced automation projects
• Build dashboards and reporting for senior leaders, defining success metrics and demonstrating impact
• Own the long-term Salesforce roadmap, aligning platform capabilities with organisational goals
• Manage relationships with external Salesforce vendors, including contract oversight and performance management
• Maintain training materials, documentation, and induction programs, ensuring all users are confident and competent
• Proactively monitor data quality, enforce best practices, and ensure GDPR compliance

What We’re Looking For – Must Haves

• Certified Salesforce Administrator with extensive hands-on experience
• Proven track record of driving system improvements and strategic Salesforce developments
• Strong experience with Flows, Process Builder, reporting, and automation tools
• Ability to work with senior stakeholders, translating business needs into Salesforce functionality
• Experience managing external vendors or consultants
• Exceptional communication, influencing, and stakeholder management skills
• Highly organised, self-motivated, and able to manage multiple projects simultaneously

Desirable

• Experience with marketing automation platforms, e.g., Pardot, building campaigns, emails, and nurturing sequences
• Familiarity with HTML for marketing communications

Why Join?

• Permanent role with competitive salary of £60k–£65k
• Opportunity to lead Salesforce strategy and development for a mission-driven organisation
• Hands-on, high-impact role where your expertise will directly influence business performance and support the organisation’s mission
• Plus great benefits

How to Apply

If you are an experienced Salesforce Administrator looking for your next challenge in the not-for-profit sector, please click below to apply.