Senior Revenues Officer (Business Rates)

Coventry City Council; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local governmental authority in Coventry is seeking a Revenue Officer to support the Revenue Service team. The successful candidate will ensure the accuracy of Business Rates and Council Tax decisions, mentor staff, and maintain audit records. Strong communication and leadership skills are essential, with experience in a Revenue and Benefits environment preferred. This role is central to improving service delivery and customer satisfaction in the council's operations.

Qualifications

• Right to work in the UK; no sponsorship offered.
• Experience in a Revenue and Benefits environment with knowledge of Business Rates.
• Excellent communication and leadership skills.

Responsibilities

• Review accuracy and quality of Business Rates and Council Tax decisions.
• Help mentor new and existing staff and support team integration.
• Maintain detailed audit records for relevant issues.

Skills

Communication skills

Leadership

Audit management

Job description

About the Role

The Revenue Service is a dedicated team of more than 60 staff working to collect £340 million of corporate revenue, helping Coventry provide essential services. As a Revenue Officer you will support Team Managers by quality‑checking that legislation and procedures are applied correctly, focusing mainly on Business Rates and, where desirable, Council Tax and Enforcement.

Key Responsibilities

• Review the accuracy and quality of Business Rates and Council Tax decisions.
• Assist with mentoring new and existing staff and support team integration.
• Maintain detailed audit records, ensuring relevant issues are fed back to the Team Manager.
• Respond to customer complaints, enquiries from Councillors and partner organisations, identifying and implementing measures to improve service delivery and satisfaction.
• Trial new initiatives and procedures, providing feedback to Senior Managers on any issues.
• Deputise for the Team Manager in their absence.

Qualifications and Experience

• Right to work in the UK; no sponsorship offered.
• Experience in a Revenue and Benefits environment; knowledge of Business Rates and, desirable, Council Tax and Enforcement.
• Excellent communication skills and the ability to motivate and lead colleagues, customers and stakeholders.
• Able to manage and audit decisions and to improve service delivery.

Values and Diversity

We are committed to an inclusive, diverse workforce. We welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to help us deliver equitable services to our residents.

Application Process

Applications will include a personal statement covering experience in a Revenue environment, management and leadership experience, and communication skills with colleagues, customers and stakeholders. Please see the attached application process document for full details.