Senior Resident Liaison Officer

United Infrastructure; Tonbridge and Malling; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing infrastructure firm in the UK is seeking a Senior Resident Liaison Officer to enhance customer engagement and satisfaction on critical projects. This role entails managing a liaison team, communicating with residents about works, and providing excellent aftercare. Ideal candidates will have experience in community engagement and be resilient under pressure. A valid driver's license and vehicle are required. The position offers a competitive salary and benefits package, along with opportunities for career growth.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Qualifications

• Experience in a Contractor or client-side resident liaison/community engagement role.
• Proficiency in handling difficult situations with discretion and respect.
• Possess a valid driver's license and access to a vehicle.

Responsibilities

• Act as a point of contact for customers and manage resident liaison team.
• Ensure effective communication of works processes and updates to residents.
• Coordinate handover of keys to site teams and provide aftercare support.

Skills

Excellent communication skills

Collaboration with stakeholders

Resilience under pressure

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Senior Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration.

You will ensure residents are aware of the works processes and communicate updates & changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

The role does cover the South region Including Haywards Heath and Kings Hill So a drivers licence and own vehicle is essential.

Additional Information

What We Offer:

We are offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.