Senior Researcher: Customer Insight & Policy (Hybrid)

OFWAT; West Midlands; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A water sector regulatory authority in the UK is seeking a Senior Researcher to join their Casework Enforcement and Customers Directorate. The role involves leading social research projects, focusing on customer insights, and supporting policy development around customer experience. Ideal candidates will have strong skills in analysis and communication, with a passion for improving water services. Flexible hybrid working is offered between London and Birmingham offices.

Benefits

Good employer pension contributions

25 days’ annual leave, increasing to 30

Access to discounts on goods and services

Fees paid for professional body memberships

Up to 3 volunteering days per year

Recognition vouchers for hard work

Qualifications

• Proven experience in developing and delivering social research projects.
• Strong understanding of policy issues related to customer support, vulnerability, affordability.
• Ability to explain findings to technical and non-technical audiences.

Responsibilities

• Split time between research and policy, reporting to Head of Customer Insight.
• Conduct qualitative and quantitative research methods.
• Support monitoring of new licence conditions in water sector.

Skills

Social research project delivery

Understanding of customer policy issues

Research methodologies

Analytical skills

Written and oral communication skills

Stakeholder collaboration

Project management skills

Job description

A water sector regulatory authority in the UK is seeking a Senior Researcher to join their Casework Enforcement and Customers Directorate. The role involves leading social research projects, focusing on customer insights, and supporting policy development around customer experience. Ideal candidates will have strong skills in analysis and communication, with a passion for improving water services. Flexible hybrid working is offered between London and Birmingham offices.