Senior Quality Co-ordinator (Student Affairs and Appeals)

Arden University; Coventry; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A leading educational institution in Coventry is seeking a Senior Quality Coordinator. This role focuses on providing administrative support in quality assurance and enhancement processes. The ideal candidate will have strong analytical skills, stakeholder management, and experience in an educational environment. Benefits include generous leave, pension plans, and access to educational discounts.

Benefits

30 days holiday plus bank holidays

Generous Aviva pension plan

Private Medical Insurance

Study any Arden course for free

Access to Perkbox benefits

Qualifications

• Degree qualified or extensive relevant work experience.
• Strong analysis and problem-solving capabilities.
• Experience working in a Higher Education environment is desirable.

Responsibilities

• Provide important administrative support and coordination.
• Focus on quality assurance and enhancement processes.
• Manage student affairs and appeals.

Skills

Strong Analysis and problem-solving capability

Stakeholder management skills

Strong Administrative and customer service skills

Experience with database systems

Ability to plan and organize workloads

Education

Degree qualified or extensive relevant work experience

Tools

Excel reporting spreadsheets

Job description

Overview

Salary: £26,000 - £28,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Team Leader

Department: Quality & Registry

This role operates on a hybrid working arrangement that will require 1 day of travel into our Coventry head office every month. This may fluctuate in line with business requirements. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Quality and Registry Team

The Senior Quality Coordinator will sit within our Quality and Registry team. It is the Universities administration hub for our students. It is responsible for a wide range of functions, from governance through to student administration, marking and assessment. The team are also responsible for processing all results and grades for the student’s and produce all certificates that are awarded at the graduation ceremony.

The Role – Senior Quality Coordinator

Reporting to our Quality Team Leader, we are looking for a Senior Quality Coordinator to join our highly skilled and supportive Quality Team. Working in a fast-paced environment, this role presents an exciting opportunity to provide important administrative support and coordination of Arden’s quality assurance and enhancement processes and procedures with a particular focus on student affairs and appeals (exceptional mitigating circumstances, Fitness to Study, leave of absence, SEN adjustments, appeals and student conduct).

About You

To be successful as a Senior Quality Coordinator you must have:

Essential:

• Degree qualified or extensive relevant work experience
• Strong Analysis and problem solving capability
• Stakeholder management skills / experience
• Strong Administrative and customer service skills
• Experience of working with database systems and excel reporting spreadsheets or data dashboards
• Ability to plan, organise and prioritise workloads, to meet specific deadlines in a high-pressured environment.

Desirable skills:

• Experience of working in a Higher Education/Further Education environment.
• Knowledge of quality assurance or registry processes in an educational context.
• Experience of working with student record systems or large IT record systems

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Sunday 12 October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\'s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsored by: Sponsorship statement: Some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.