Senior QA Lead: Data-Driven Quality & Process Leader

NXGN; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading audio branding agency in Manchester is seeking a Senior Quality Assurance Manager to oversee the quality assurance team and ensure client engagement quality. The role involves providing coaching, developing strategies, and analyzing data to drive improvements. Candidates should have proven leadership skills, extensive data analysis experience, and excellent communication abilities. This position offers a competitive salary alongside many perks, including a gym membership and career development opportunities.

Benefits

Competitive salary and rewards

Career development linked to performance

Free gym membership

All expenses paid company events

Birthday time off

On-site barber and beautician

Exciting social scene

Creative offices with breakout areas

Fundraising initiatives

Cycle to work scheme

Smart pension scheme

Qualifications

• Proven experience in data analysis for quality assurance.
• Experience in a managerial role or senior Client Services role.
• Strong leadership skills for team development.

Responsibilities

• Manage performance of the quality assurance team and provide coaching.
• Collaborate with Head of QA for strategy development.
• Monitor global inbox and manage actions accordingly.
• Track and analyze data for strategic decisions.
• Maximize CRM software efficiency through testing and reporting.
• Establish measurable department targets and support their achievement.
• Provide feedback and coaching via communication.
• Identify and implement process improvement opportunities.

Skills

Data analysis

Leadership skills

Organizational skills

Communication skills

Excel proficiency

Job description

A leading audio branding agency in Manchester is seeking a Senior Quality Assurance Manager to oversee the quality assurance team and ensure client engagement quality. The role involves providing coaching, developing strategies, and analyzing data to drive improvements. Candidates should have proven leadership skills, extensive data analysis experience, and excellent communication abilities. This position offers a competitive salary alongside many perks, including a gym membership and career development opportunities.