Senior QA Analyst — Customer Experience Champion

Motorway; Brighton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading car marketplace is seeking a Senior QA Agent to enhance quality across their operations. This role involves conducting thorough assessments, managing stakeholder feedback, and driving improvement initiatives. The ideal candidate has a proven QA background in contact centre environments and is adept at facilitating discussions with various teams. Enjoy a flexible work environment, competitive benefits, and the chance to impact a growing business significantly.

Benefits

Standard shifts with great work-life balance

Flexible work-from-home options

Stock options

Pension scheme

Health insurance

Parental benefits

Qualifications

• Proven experience in a contact centre environment.
• Ability to manage stakeholders effectively.
• Strong understanding of quality standards and regulatory requirements.

Responsibilities

• Perform detailed quality assessments of customer interactions.
• Drive quality initiatives across different business units.
• Conduct real-time and retrospective quality assessments.

Skills

Quality Assurance Expertise

Stakeholder Management

Collaboration

Proactive Ownership

Continuous Improvement Mindset

Job description

A leading car marketplace is seeking a Senior QA Agent to enhance quality across their operations. This role involves conducting thorough assessments, managing stakeholder feedback, and driving improvement initiatives. The ideal candidate has a proven QA background in contact centre environments and is adept at facilitating discussions with various teams. Enjoy a flexible work environment, competitive benefits, and the chance to impact a growing business significantly.