Senior Project Manager & Squad Lead

Benifex; Southampton; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading technology company in Southampton is seeking a Senior Project Manager to lead change projects and annual renewals globally. You will guide a multi-disciplinary squad and ensure exceptional customer experiences. The ideal candidate has strong project management skills and experience in a SaaS environment. This role offers a competitive salary of £55,000-60,000, flexible working arrangements, and a comprehensive benefits package.

Benefits

Flexible work arrangements

25 days holiday plus bank holidays

Healthcare cash plan

Referral bonuses

Enhanced parental leave package

Monthly allowance for personal use

Qualifications

• Proven experience in a Project Manager role, ideally in a SaaS or tech-led environment.
• Evidence of delivering ongoing change or product updates in live customer environments.
• Confident in facilitating meetings and managing risks.

Responsibilities

• Lead customer-facing projects across change and annual renewal programmes.
• Partner with Customer Success and Tech teams to deliver requirements.
• Own project lifecycle from initiation through to closure.

Skills

Project Management

Agile Methodologies

Communication

Risk Management

Leadership

Tools

Jira

Adaptive Work

Job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex's mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that's where you come in.

Hybrid / Remote in UK - working setup.

Why should you apply?

• Autonomy : decide on the best approach and own your portfolio of projects
• Impact : play an integral role in delivering complex projects for our customers, ensuring their employees have an exceptional experience at work
• Development : alongside customer delivery, develop your leadership skills by overseeing a cross-functional team
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space
• Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

Great benefits : £55,000-60,000

Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

25 days holiday plus your local bank holidays

Your birthday off

Two half day wellbeing days

Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24 / 7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

We're looking for a Senior Project Manager to lead in-life change projects and annual renewals across our customers globally. You'll also step into the role of Squad Lead for this region, guiding a talented cross-functional squad to deliver real impact.

As a Senior Project Manager, you'll be responsible for managing complex customer projects post-implementation - including all ongoing change initiatives, major updates, product enhancements, and yearly renewal cycles.

You’ll collaborate with customers and internal teams to prioritise and deliver meaningful changes that align with customer objectives. Your focus will be on planning, delivery governance, risk management, and stakeholder engagement across multiple accounts, often managing concurrent workstreams.

Responsibilities

• Lead customer‑facing projects across change and annual renewal programmes in live environments.
• Partner with Customer Success, Solutions Consultants, QA and Tech teams to scope and deliver requirements efficiently.
• Own project lifecycle from initiation through to closure – including governance checkpoints, timeline tracking, risk mitigation, and communications.
• Ensure outcomes are aligned with customer value, capacity plans, and our delivery methodology.
• Monitor and manage multiple concurrent deliveries using tools like Jira and Adaptive Work.
• Continuously drive improvement in customer experience and internal project processes.
• Represent the customer voice internally, raising development needs through the right channels.
• Inspire and guide your MULTI DISCIPLINED squad by setting a bold vision that aligns with our mission.
• Empower the team to take ownership of their work, supporting personal growth and high performance.
• Facilitate agile ceremonies, retrospectives, and planning to keep work visible and flowing.
• Own squad data and reporting – ensuring accurate resourcing, forecasting, and utilisation.
• Drive continuous improvement and innovation, both within your team and in collaboration with other squads.
• Ensure project delivery is aligned to our methodology and governance standards.
• Manage incoming work allocation across your squad, balancing strategic and urgent needs.
• Act as a connector – promoting strong collaboration across departments and supporting cross‑squad consistency.

Squad Lead

• Inspire and guide your MULTI DISCIPLINED squad by setting a bold vision that aligns with our mission.
• Empower the team to take ownership of their work, supporting personal growth and high performance.
• Facilitate agile ceremonies, retrospectives, and planning to keep work visible and flowing.
• Own squad data and reporting – ensuring accurate resourcing, forecasting, and utilisation.
• Drive continuous improvement and innovation, both within your team and in collaboration with other squads.
• Ensure project delivery is aligned to our methodology and governance standards.
• Manage incoming work allocation across your squad, balancing strategic and urgent needs.
• Act as a connector – promoting strong collaboration across departments and supporting cross‑squad consistency.

What are we looking for?

• Proven experience in a Project Manager role, ideally in a SaaS or tech‑led environment.
• A background of managing complex, multi‑stakeholder projects with competing priorities.
• Evidence of delivering ongoing change or product updates in live customer environments.
• A structured, methodical approach with a flair for driving progress and removing blockers.
• Confident in facilitating meetings, managing risks, and communicating clearly with customers and colleagues.
• Experience of working within an Agile framework.
• Evidence of managing resources and financial controls within a fast‑paced environment.

Bonus if you also have :

• Knowledge or experience in employee benefits, HR tech, or enterprise SaaS platforms.
• Familiarity with Agile, Jira, and / or Adaptive Work.
• Experience leading a team or mentoring others.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Department Project Managment Locations Southampton Remote status Hybrid Yearly salary £55,000 - £60,000