Senior Product Manager

ITRS; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global technology firm based in Greater London is seeking a Senior Product Manager to spearhead the next generation of digital experience monitoring. In this strategic role, you will work closely with senior leaders to integrate multiple solutions into an AI-powered platform, drive innovation, and collaborate with teams across the globe. This position offers the chance to make a significant impact on customer experience and product success while working in a flexible and inclusive environment.

Benefits

Employee Assistance Programme

Pension allowance

Flexible Hybrid Working

Enhanced Maternity and Paternity Leave

Commuting Reimbursement

Referral Bonus

Buy and Sell Holiday

Training Reimbursement

Qualifications

• Proven experience in a SaaS or observability environment.
• Track record in a fast-paced incubator where products are rapidly developed.

Responsibilities

• Engage directly with customers to identify needs for product initiatives.
• Lead roadmap for AI-enabled capabilities.
• Enhance user experience to accelerate conversions.
• Integrate existing products into the next-gen observability platform.
• Take ownership of product area from conception to adoption.
• Collaborate with global teams for consistent product strategy.

Skills

Domain expertise in Digital Experience Monitoring

Experience using AI for product development

Ability to translate customer needs into product solutions

Strategic mindset

Collaborative approach

Job description

About ITRS

ITRS exists to make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. More than 4,500 organisations – including 9 of the top 10 investment banks – rely on our portfolio, from Digital Experience Monitoring with Uptrends to deep insight into the most demanding and regulated industries.

Now we’re unifying these capabilities into a single, intelligent, AI-powered platform. This is where you come in.

Scope of Role

This role sits at the heart of ITRS’s transformation. You’ll help shape the next generation of digital experience monitoring, working with our Group Product Manager and our leadership team on the strategy and execution behind unifying multiple monitoring solutions into one powerful, seamless platform.

It’s an opportunity to build, test, and iterate. Taking products from concept to market, exploring how AI can accelerate innovation, and turning complex technical capabilities into meaningful value for customers.

If you enjoy solving challenging problems, thrive in a collaborative and forward-thinking environment, and want to play a central role in shaping a product ecosystem that’s redefining observability, this is the role for you.

This is a senior, strategic position with real ownership and visibility. You’ll work closely with senior leaders across the business. At ITRS, a Senior Product Manager isn’t just responsible for defining features : you’ll own the outcomes. Always customer-centric, you’ll drive innovation by connecting market insight, customer feedback, and technology to shape a product vision that leads the way in DEM and observability.

Your work will directly influence how global enterprises monitor digital experience and performance, giving you a platform to make a meaningful, lasting impact on both the business and the industry.

Why Join ?

• Shape the future of digital observability with a company recognised in two Gartner Magic Quadrants (Observability Platforms and Digital Experience Monitoring).
• Join at a pivotal time of growth and transformation, with a clear product vision and leadership that values innovation.
• Work with intelligent, collaborative teams who care about doing meaningful work that impacts thousands of global businesses.
• Enjoy flexible hybrid working, learning opportunities, and an inclusive culture that values creativity and diversity.

As a Senior Product Manager, you will :

• Engage directly with customers to uncover strategic enterprise needs and turn them into forward-thinking product initiatives.
• Lead the roadmap for AI-enabled capabilities that drive innovation and measurable business outcomes.
• Enhance user experience by designing journeys that accelerate free-trial to paid conversion through clear use cases and personas.
• Drive the integration of existing products into ITRS Analytics, our next-generation observability platform.
• Partner with engineering teams to deliver new capabilities efficiently and effectively.
• Take full ownership of your product area, from conception to adoption. Including pricing, go-to-market, and field enablement.
• Collaborate with teams across the UK, Netherlands, Sweden, and the US to bring global perspective and consistency to the product strategy.

Requirements

We’re open-minded about background. Our Group Product Manager values curiosity and practical problem-solving above titles. You might come from product, pre-sales or consulting, or even a technical background.

You should bring :

To be successful in this role, you’ll have at least one of the following :

• Deep domain expertise in Digital Experience Monitoring or observability.
• Proven experience using AI to accelerate product development, delivery, or innovation.
• A track record of success in a fast-paced incubator or experimental environment, where ideas are built and taken to market rapidly.

You’ll also bring :

• Experience as a Product Manager or equivalent role in SaaS, monitoring, or observability environments.
• The ability to translate complex customer needs into intuitive, valuable product solutions.
• A strategic mindset and the communication skills to align technical and commercial perspectives.
• A collaborative approach, working across teams to drive results while keeping customers at the heart of every decision.

Benefits

• Employee Assistance Programme
• Pension allowance
• Flexible Hybrid Working
• Enhanced Maternity and Paternity Leave
• Commuting Reimbursement
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.