Senior Portering Shift Manager

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Luton is seeking a Portering Services Manager to ensure effective operations across two hospital sites. You will liaise with various staff, manage rotas, and maintain high performance standards in the service. Essential qualities include excellent people management skills and prior supervisory experience. This role offers a chance to develop within a supportive environment, contributing to the health and wellbeing of a growing patient community. Join us in delivering the highest quality care.

Benefits

High quality training and development

Qualifications

• Understanding the need for confidential awareness.
• Dealing with public/customer care experience.
• Previous management / supervisory experience.

Responsibilities

• Ensure the Portering service runs smoothly and efficiently.
• Communicate effectively with clinical and non-clinical staff.
• Prepare rotas and allocate staff in liaison with the Portering Manager.
• Supervise the Portering service and implement relevant HR policies.
• Ensure health and safety regulations are followed.

Skills

People management

Delegation

Forward planning

Preparing rotas / allocating staff

Work within budget

Job description

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Detailed job description and main responsibilities

OBJECTIVES, MAIN RESPONSIBILITIES

• You will be responsible for ensuring that the Portering service runs smoothly and efficiently, liaising as necessary with the Portering Manager and others
• Communicate with the Portering Manager and other staff by phone, radio and written procedures, to exchange of information regarding Portering tasks and service needs,
• Communicate with a range of clinical and non-clinical staff, patients and visitors.
• Deal with ad hoc requests from Managers for all the above services providing advice and support as necessary.
• Carry out staff appraisals, training, team briefs and Return to Work interviews. Update the appraisal plan, appraisal register and training needs analysis
• Prepare rotas and allocate staff in liaison with the Portering Manager. Support the manager with the recruitment of new staff.
• Check and verify time sheets and maintain records of sickness, leave, financial payments, complete timesheets for pay; authorises overtime etc. for appropriate staff in liaison with Line Managers requirements.
• Supervise and implement the relevant HR policies Portering Services staff as required
• Ensure the relevant practical training of the Portering Team is undertaken/arranged.
• Ensure the Trust abides by its obligations in relation to Health and Safety and Fire Regulations.
• Ensure that the night time switchboard is manned in accordance with the guidance given by the switchboard Supervisor, covering the night time switchboard operator duties as required.
• Promote and maintain high standards of performance in Portering services.
• To organise the work of the out-of-hours non-clinical services as required ensuring an effective service.
• Carry trust communication devices and arrange for all urgent requests and emergencies to be dealt with quickly, efficiently and effectively.
• Be contactable as necessary to ensure the effective running of non-clinical services. Undertake out-of-hours mortuary viewings & deceased patient releases.
• Undertake such other duties commensurate with your grade, as may be reasonably required of you, subject to the operational needs of the Trust.
• Deputise for Portering services manager as required, working different shifts and covering annual leave.

Person specification

Knowledge

Essential criteria

• understanding the need for confidential awareness
• Basic understanding of people

Desirable criteria

• Experience in a healthcare setting
• Previously managed in a healthcare setting
• Experience of infection control

Experience

Essential criteria

• Dealing with public/customer care
• Working on own initiative
• Previous management / supervisory experience

Skills

Essential criteria

• People management
• Delegation
• Forward planning
• Preparing rotas /allocating staff
• Work within budget

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD (PDF, 233.9KB)
• PS (PDF, 292.6KB)
• FA (PDF, 144.4KB)
• L&D Hospital site map (PDF, 96.8KB)
• Disclosure & Barring Information and Recruitment of Ex-Offenders (PDF, 78.5KB)
• Staff Diversity Network (PDF, 140.3KB)
• Information for Disabled Applicants (PDF, 98.7KB)
• Staff Benefits (PNG, 1.6MB)