Senior Platform Manager Voice Infrastructure

BT Group; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider is seeking a transformative leader responsible for the closure of legacy networks and management of a significant team. The role entails driving strategies aligned with company goals, ensuring compliance, and engaging with various stakeholders. The ideal candidate will possess strong leadership skills and a deep understanding of network technologies. Competitive benefits and a hybrid work model are offered.

Benefits

15% on-target bonus

BT Pension scheme: BT contribution 10%, employee contribution minimum 5%

Equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory pay

Enhanced women’s health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks carer’s leave

World-class training and development opportunities

Option to join BT Shares Saving schemes

Qualifications

• Experience in managing diverse and multi-disciplinary teams.
• Expertise in risk management and identifying threats.
• Knowledge of network technology and introduction.
• Experience managing the lifecycle of network platforms.

Responsibilities

• Deliver legacy platforms strategy to achieve Connectivity Team goals.
• Manage customer, business and people outcomes.
• Oversee compaction and closure of legacy platforms.
• Ensure compliance and mitigate risks effectively.

Skills

Stakeholder Management

Transformational leadership

Commercial Acumen

Problem Solving

Job description

Overview

Why this role matters. This is a high profile role accountable for managing the compaction and closure of our main legacy networks – PSTN, SDH/PDH, DPCN, X.25 and a number of smaller platforms, in line with agreed business timescales. The transformation and closure across these platforms is essential to BT goals and the programme is regularly reviewed by the Group SLT. The role leads a team of 80 people, driving innovative technical and people approaches to closure, and is responsible for delivering the closure plan of record, managing issues, mitigating risks, and realising benefits. The role manages stakeholders at all levels across Networks, CFUs, Digital and Openreach. It also has operational accountability for the running of the platforms, working with the operations and problem management teams to ensure appropriate support levels, risk management and SLAs during migration and closure. As part of the Connectivity Leadership Team and Fixed Network SMT you will participate in cross-unit transformation activities and interwork with other units to achieve common goals. The role can be based in London, Manchester, Bristol or Birmingham with a hybrid model requiring presence in the office 3 days per week.

Responsibilities

• Accountable for delivering and shaping legacy platforms strategy to enable the achievement of the Connectivity Team's goals
• Operational responsibility for delivery of customer, business and people outcomes and setting decision frameworks in line with business units plans
• Delivering compaction and closure of legacy platforms, working with the transformation lead and key stakeholders within Fixed Networks and across Group to ensure alignment with business-agreed timescales and to drive the right behaviours into the rest of the business
• Management and control of intrusive activities on or affecting the platform within timescales and to agreed standards, ensuring that Change Management/Planned Engineering Work is communicated, authorised and undertaken professionally
• Assessing security risks and putting in place mitigations. Sign-off security and regulatory compliance in line with agreed processes
• Delivering positive engagement and organisational health across the team, including resource planning and team development

Skills and Experience

• Stakeholder Management: Managing expectations and the level of stakeholder engagement. Ability to manage complex political relationships in a variety of business and technical situations
• Transformational leadership: able to set a vision, inspire, challenge status quo, support and recognise teams as transformation delivers
• Commercial Acumen: Drive cost transformation in the portfolio, including team and solution costs, delivered on time and within budget
• Problem Solving: Solve complex problems that may lie outside the immediate domain of the role; capable of addressing platform-wide or cross-portfolio solutions

Experience and Mandatory Qualifications

• People Leader (Mandatory): Experience in people management of diverse and multi-disciplinary teams including senior management roles; able to handle the full employee lifecycle, succession planning and building high performing teams
• Risk Management (Mandatory): Identifying risks, balancing threats and opportunities, taking mitigating action and tracking risks over their lifetime
• Knowledge of network technology (Mandatory): Knowledge of network technology and technology introduction; track record in transferring understanding between technology domains
• Managing the lifecycle of network platforms (Mandatory): Expert in managing lifecycle of network platforms, including budgeting, stakeholder management, vendor partnerships, third-party working, regulatory compliance, and engagement with standards bodies

Benefits

• 15% on-target bonus
• BT Pension scheme: BT contribution 10%, employee contribution minimum 5%
• From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory pay
• Enhanced women’s health support (menopause symptoms, cancer screenings, period care, etc.)
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world's first telco and has a long heritage in the sector. We are home to brands BT, EE, Openreach and Plusnet, and are driving transformation in digital infrastructure, including the UK’s largest fibre roll-out and ongoing 5G investments. We are focused on serving customers and creating the future, with leadership and a culture that supports flexibility and inclusion.

Leadership standards

Leading inclusively and safely: I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes: I take decisions that benefit the broader organisation. Looking in: I look after the customer and execute priorities with commercial focus. Looking to the future: I maintain a growth mindset and seek opportunities for growth for the organisation and myself. We are committed to simplifying systems and processes and leveraging AI and technology to improve the customer experience and the nation’s connectivity.

A FEW POINTS TO NOTE: Although these roles are listed as full-time, flexible working arrangements (including job share or reduced hours) are welcome. Reasonable adjustments for the selection process are available on request. We encourage applications from diverse backgrounds and remind applicants that not meeting every single qualification should not deter them from applying.

Note

Don’t meet every single requirement? Studies show that women, and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply unless they meet every qualification. We are committed to an inclusive and authentic workplace where everyone can be their best, so please apply if excited about the role.