Senior Personal Banker — Remote/Hybrid Growth & Training

NatWest Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Senior Personal Banker in Lewisham. This role involves proactively assisting customers with their banking needs and providing personalised support while promoting digital services. Responsibilities include conducting Financial Health checks and nurturing customer relationships. The position offers a competitive salary of £30,813, alongside generous benefits like holiday entitlement and a retirement fund contribution. Flexibility in work hours is essential, combining remote and on-site duties.

Benefits

Flexible reward programme

Generous holiday entitlement

Monthly retirement fund contribution

Qualifications

• Experience in a customer service environment with a focus on customer satisfaction.
• Ability to work under pressure and achieve personal and branch goals.
• Strong interpersonal skills to build trust with customers.

Responsibilities

• Support customers via video banking or face-to-face in a branch.
• Conduct Financial Health checks and review customer accounts.
• Identify the right products and services for customers.

Skills

Customer service experience

Ability to build rapport

Excellent communication skills

Organisational skills

Self-motivation

Job description

A leading financial institution is seeking a Senior Personal Banker in Lewisham. This role involves proactively assisting customers with their banking needs and providing personalised support while promoting digital services. Responsibilities include conducting Financial Health checks and nurturing customer relationships. The position offers a competitive salary of £30,813, alongside generous benefits like holiday entitlement and a retirement fund contribution. Flexibility in work hours is essential, combining remote and on-site duties.