Senior People & Operations Advisor

NHS; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading healthcare provider in London is seeking a Senior People & Operations Advisor to join their HR function. This role offers the opportunity to shape workforce sustainability, manage employee relations cases, and deliver HR training. The ideal candidate will possess strong knowledge of UK employment law and have operational HR experience, ideally within the NHS. Competitive salary and hybrid working arrangements are included.

Qualifications

• Proven experience in an operational HR role at Advisor level or above.
• Demonstrated ability to work independently and take full ownership of tasks.
• NHS or healthcare experience preferred.

Responsibilities

• Managing employee relations cases end-to-end.
• Leading on HR policy, process, and service development.
• Coordinating and delivering HR training for staff and managers.

Skills

Strong knowledge of UK employment law

Operational HR expertise

Confident and proactive attitude

Education

CIPD Level 5

CIPD Level 7 or willingness to work towards

Job description

Are you an experienced HR generalist looking for a high-impact role? We're seeking a confident and proactive Senior People & Operations Advisor to join our growing HR function and help deliver exceptional service across our practices.

In this newly created role, you'll work closely with managers and operational leads, managing a varied caseload, leading HR initiatives, and contributing to our wider people strategy. This role offers a unique opportunity to shape workforce sustainability, champion EDI, and support the development of a high-performing, collaborative culture.

Main duties of the job

Key responsibilities include:

Managing employee relations cases end-to-end

Leading on HR policy, process, and service development

Coordinating and delivering HR training for staff and managers

Supporting organisational change and strategic workforce planning

Driving our EDI agenda and contributing to the Workforce Sustainability Steering Group

Collaborating with our Communications Team to enhance internal engagement

Working Arrangements: This is a hybrid role with a requirement for at least 4 days per week in the office and regular travel to our practice sites.

About us

The Hurley Group is a prominent NHS healthcare provider based in London, established in 1969. It operates as a partnership led exclusively by practicing GPs, delivering patient-centered care across multiple locations in Central London, including areas like Harold Wood, Bexley, and Erith. With a dedicated team of over 400 employees, the group manages 12 GP practices, serving a diverse patient base.

Job responsibilities

The Senior People & Operations Advisor will be a key member of the HRfunction, responsible for delivering high-quality, end-to-end operational HRsupport while also contributing to the strategic goals of the Group. The rolerequires a proactive, confident generalist who can operate independently,take ownership of issues and follow them through to resolution, managecomplex casework, and drive forward improvements to HR processes. Therole will also take a leading role in the development, coordination, anddelivery of HR training to both staff and managers, and will contribute to theGroups workforce sustainability agenda and equality, diversity, and inclusion(EDI) initiatives.

Person Specification

Qualifications

• CIPD Level 5 or equivalent experience
• - Proven experience in an operational HR role at Advisor level or above
• - Strong knowledge of UK employment law and HR best practices
• - Demonstrated ability to work independently and take full ownership of
• tasks
• - CIPD Level 7 or willingness to work towards it
• - NHS or healthcare experience

Experience

• please refer to job spec

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.