Senior Pensions Administrator

Capita; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading pension solutions provider is seeking a Senior Pension Administrator to support a team and ensure high-quality service delivery. The ideal candidate will have experience in Defined Benefit pension schemes and strong communication skills. This permanent position is home-based with occasional travel required for team meetings. The role offers opportunities for professional development and attractive employee benefits.

Benefits

23 days holiday (rising to 27)

Company matched pension and life assurance

Voluntary benefits catering to lifestyle

Paid volunteering day

Qualifications

• Experience coaching, training, and mentoring others.
• Proven experience in performing complex manual calculations.
• Ability to handle inbound and outbound calls efficiently.

Responsibilities

• Supporting a team in operational service delivery.
• Maintaining up-to-date knowledge of processes and products.
• Building and maintaining client relationships.

Skills

Experience in pension administration

Strong technical knowledge of Defined Benefit pension schemes

Proficient in handling escalations

Excellent numeracy skills

Strong written communication skills

Tools

Excel

Job description

Overview

Capita Pension Solutions is seeking a Senior Pension Administrator to join our team on a permanent basis. In this role, you’ll play a key part in delivering better outcomes by bringing your experience to support and guide a team of administrators. You’ll foster a positive environment focused on training, coaching, and continuous development. You’ll take the lead in ensuring casework is completed accurately and in line with service level agreements and scheme rules, all while delivering a consistently high standard of customer service that evolves with our clients’ needs.

Job title: Senior Pensions Administrator

Job Description:

Working hours: Monday to Friday, 8.30am to 5.00pm (30-minute break), 40 hours per week.

Location: home based, with very occasional travel for team meetings

What you’ll be doing

• Supporting a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework.
• Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
• Maintaining up-to-date knowledge of processes, procedures, and products.
• Understanding, building, maintaining, and enhancing stakeholder and/or client relationships.
• Supporting the Pensions Team Manager in preparing for meetings and providing business MI.
• Occasionally undertaking inbound and outbound call activities, depending on business needs.

What we’re looking for

Essential:

• Experience in pension administration, with strong technical knowledge and hands-on expertise in Defined Benefit (DB) pension schemes.
• Solid understanding of Guaranteed Minimum Pension (GMP) and its revaluation process.

In addition, you will also have:

• Experience coaching, training and mentoring others. Leveraging your expertise to guide and develop others to enhance their skills and proficiency.
• Proven experience in performing complex manual calculations with accuracy and attention to detail, particularly in scenarios where automated tools may not be applicable.
• Proven experience in authorising and reviewing work, with a focus on delivering constructive and positive feedback.
• Skilled in handling escalations effectively and professionally.
• Ability to handle inbound and outbound calls efficiently and professionally, ensuring a positive experience for all.
• Excellent numeracy and data inputting skills.
• Strong written communication skills in a variety of communication channels.
• Proficiency in Excel and reporting, with the ability to effectively support managerial tasks and decision-making.

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of our clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at [e-mail] or call [phone] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location: Home-Based - GBR, United Kingdom

Time Type: Full time

Contract Type: Permanent