Senior Pensions Administrator

Equiniti; Thurso; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pension administration provider seeks a Senior Pension Administrator in Thurso, Scotland. The role involves overseeing training, maintaining quality for administration processes, and ensuring exceptional customer service. Candidates must demonstrate strong communication skills and attention to detail, as well as the ability to work collaboratively. The position offers competitive benefits and emphasizes continued personal development and wellbeing of staff.

Benefits

Pension plan with up to 10% matching

Employee Assistance Programme

Employee discounts through EQ Wins

Flexible benefits including travel insurance

29 days holiday plus bank holidays

Equiniti ICON award vouchers

Investment in LinkedIn Learning

Qualifications

• Experience in administrative roles with a focus on customer service.
• Capability to follow defined procedures and processes.
• Willingness to learn various systems.

Responsibilities

• Provide administration services to customers within targets.
• Check casework and provide feedback.
• Resolve customer enquiries effectively.
• Draft correspondence for customer enquiries.
• Perform pension calculations and issue results.
• Engage in ad-hoc activities as needed.

Skills

Attention to detail

Strong communication skills

Customer service orientation

Ability to build relationships

Computer literacy

Numeracy skills

Job description

Role Summary

The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide administration services to customers, working to agreed targets
• To complete / check casework and provide feedback
• Resolving customer enquiries (oral and written)
• Drafting of non-standard correspondence in response to customer enquiries
• Performing and issuing pension calculations including manual calculations
• Carrying out projects and ad-hoc activities, as determined by your Team Leader

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Excellent attention to detail and capable of following defined processes and procedures
• Strong communication skills
• Strong desire to deliver exceptional customer service
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong numeracy and literacy skills

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.