Senior Patient Administrator

NHS; Isleworth; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading healthcare provider is seeking a Senior Patient Administrator for the Endoscopy Booking Team. This role involves providing comprehensive administrative support in a fast-paced environment, coordinating workloads, and ensuring high-quality communication with patients and staff. Ideal candidates will have strong administrative experience, excellent communication skills, and the ability to prioritize tasks effectively. The position offers a permanent contract within a credible NHS trust, located at West Middlesex University Hospital in Isleworth.

Qualifications

• Demonstrable experience of working in an administrative role in a busy office environment.
• Experience of working with management and the general public.
• Experience of working in a team.

Responsibilities

• Assist the Team Leader in management of all Patient Administrators.
• Proactively manage patient pathways for high standard service delivery.
• Ensure enquiries are dealt with in a timely and professional manner.

Skills

Excellent communication skills

Ability to prioritise workload

Competent working knowledge of windows based computer systems

Experience in a busy office environment

Education

A level, NVQ Level 3 in Business and Administration or equivalent experience

English and Mathematics GCSE or equivalent

Job description

Job Summary

Senior Patient Administrator in Endoscopy Booking Team

West Middlesex University Hospital Monday to Friday 9am - 5pm

*PREVIOUS APPLICANTS NEED NOT APPLY*

This is an exciting opportunity to become the Senior Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate.

The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.

The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow up action and deadlines are met. Attention to detail is paramount in this post as is the ability to prioritise workload, previous experience in administration is essential to this post.

The closing date given is a guide only. There may be some occasions when we may close a vacancy if we receive a high number of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.

Main Duties of the Job

The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs.

The Senior Patient Administrator in the Endoscopy team will provide effective and efficient administrative support to a team and will act as a focal point of communication between patients, doctors and other healthcare professionals. A senior member of the team, the staff member will act as a role model to others in all aspects of their work, consistently demonstrating the highest standards of professionalism and customer service. Attending Cancer PTL and DM01 meetings, management of waiting list.

About Us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful.

Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Job Details

Date posted: 22 December 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £32,199 to £34,876 a year per annum incl. HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 289-CS-264

Job Locations

West Middlesex University Hospital

Twickenham Road

Isleworth

TW7 6AF

Job Responsibilities

• Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
• Support the Team Leader in maximising the best use of clinical and non-clinical resources.
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
• Proactively manage patient pathways so that all patients receive a high standard of service delivery.
• Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
• Ensure all activity is cashed up in a timely manner using Trusts Cerner/appropriate IT system including DNAs and discharges.
• Participate in new staff induction, demonstrate duties to new starters and providing close supervision.
• Develop new members of the team through training and supervision.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
• Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
• Ensure patient demographic details are updated on Cerner.
• Collect and use data to measure performance of department against objectives.
• Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning.
• Assist in sourcing specialist equipment as appropriate.
• Flag up and report overseas visitors for payment.
• Retrieve and validate missing NHS numbers card and investigate errors.
• Participate in regular team meetings and other relevant meetings e.g. Patient Access, DM01.
• Assist in the maintenance of stationery stock.
• Organise and prioritise workload with minimal supervision.

Person Specification

Education and Qualifications – Essential

• English and Mathematics GCSE or equivalent.
• Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.

Desirable

• Qualification in Management such as First Line Manager up to certificate level.

Experience

Essential

• Experience of working in a team.
• Communicating with members of the public.
• Demonstrable experience of working in an administrative role in a busy office environment.
• Experience of working with management and the general public.
• Experience of working with a wide range of people.

Desirable

• Working in NHS or other similar health care environment.
• Demonstrable experience of working within customer-driven service and working to strict targets.
• Proven experience of dealing with complex telephone calls.

Skills and Knowledge

Essential

• Excellent communication skills both written and verbal.
• Able to explain procedures and policy to other staff.
• Willing to learn new systems.
• Ability to prioritise workload effectively and meet competing demands.
• Competent working knowledge of windows based computer systems.
• To have a flexible approach to work and be able to use own initiative.

Desirable

• Familiarity with written communications.
• Knowledge of filing systems and ability to file accurately and pay attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Chelsea and Westminster Hospital NHS Foundation Trust

Address: West Middlesex University Hospital, Twickenham Road, Isleworth, TW7 6AF

Employer's website: https://www.chelwest.nhs.uk/