Senior Partner Operations Manager

Tricentis; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading software company is seeking a Senior Partner Operations Manager to support their EMEA Partner Organization. This role involves driving process improvements, managing partner operations, and collaborating with senior leadership to enhance business effectiveness. Candidates should have extensive experience in partner operations within a SaaS environment and possess strong analytical skills.

Benefits

Supportive leadership team

Career path and professional development

Modern office space in central London

Pension plan

Private health insurance

Group Life Insurance

Enhanced statutory Maternity and Paternity Pay

Volunteer days and flexible leave

Qualifications

• 6+ years of related work experience in a SaaS company.
• Experience with partner organizations and sales operations.
• Strong proficiency in Salesforce Experience Cloud.

Responsibilities

• Manage and improve the operational backbone of the partner lifecycle.
• Build automated reports and dashboards to measure partner business efficiency.
• Support implementation of partner programs and processes.

Skills

Analytical skills

Problem-solving skills

Exceptional customer service orientation

Excellent written and verbal communication skills

Experience with data modeling

Education

BA or BS degree in Finance, Accounting, Operations, Statistics, Computer Sciences, or Information Systems

Tools

Salesforce

MS Excel

PowerBI

Tableau

Salesforce CPQ

Job description

London, UK Hybrid - 3 days/ week in office In this high-growth, execution-focused company, the Senior Partner Operations Manager will support our Europe, Middle East and Africa Partner Organization through process improvement, operational execution, and strategic operational and commercial guidance. Reporting directly to the Head of Global Partner Operations, this is an opportunity to partner closely with senior leadership to help shape the growth trajectory of a fast-growing, market-leading, pre-IPO software company.
As the Senior Partner Operations Manager - EMEA, you will contribute to the success of the EMEA Tricentis Partner team by:

• Support the Head of Global Partner Operations to develop, analyse, implement and refine the end-to-end operational infrastructure to drive the partner business forward.
• Manage and support the operational backbone of the partners’ journey and lifecycle with Tricentis, including onboarding, activation, enablement, deal registration, support, etc., as well as the tech stack components required to function efficiently.
• Produce, build and analyse and interpret complex data models to understand and measure the partner business accurately and improve efficiency and productivity
• Build automated reports and dashboards that show trends and progress against business priorities.
• Help maintain and update partner profiles, contact information, relevant data, and data hygiene in tools and/or systems such as CRM/PRM.
• Provide ongoing support to the partner enablement and solution architecture teams and ensure partners meet requirements.
• Support the implementation of partner programs and processes, including contracting, incentives, marketing campaigns, and co-selling initiatives.
• Monitor all internal rules of engagement and attribution with partner-involved business that guide the rhythm in which the internal field teams engage and collaborate with each other.
• Collaborate in an analytics operating cadency with EMEA partner leadership to effectively manage the business across forecast reviews, pipeline analysis, monthly and quarterly business reviews, and other partner performance insights.
• Consistently identify and implement operational automation components into processes, as well as data driven recommendations to drive efficiencies and help improve productivity and performance.
• Deliver consistent and structured communication that is timely and effective to all cross-functional stakeholders.
• Develop strong working relationships and planning programs with internal Business Application teams to design new and optimize current workflows.

Minimum Qualifications:

• 6+ years of related work experience required, ideally in a publicly traded, or $100M+ ARR SaaS company.
• 6+ years of strategic field Partner operations and Sales Operations experience
• Experience working with partner organizations, as well as direct field sales, finance, legal, deal desk, marketing, planning, support, and operations.
• BA or BS degree in Finance, Accounting, Operations, Statistics, Computer Sciences, or Information Systems.
• Exceptional customer service orientation, analytical and problem-solving skills.
• Experience with data modeling and analysis.
• Exceptional quantitative MS Excel skills (i.e. sum-ifs, index/match, vlookup, table formulas, and pivot tables) and Salesforce proficiency.
• Preferred but not required: Management Consulting experience, Big 4 Accounting Experience, MBA, CPA, PowerBI proficiency
• Strong preference for proficiency with Salesforce Experience Cloud
• Preference for familiarity with Salesforce CPQ, Salesforce Communities, Clari, Tableau or PowerBI.
• Excellent written and verbal communication skills.
• Ability to self-manage, scope, prioritize & communicate operational work deliverables.
• Ability to interface with all levels of employees, from Executive level to employee base.
• Experience working in a fast paced, complex, and dynamic environment.
• Experience working with system architects, Data Warehouse and BI developers, translating business requirements into technical language and ensuring effective QA / UAT of data solution delivery.
• Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment.

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Supportive and engaged leadership team.
• Career path and professional & personal development.
• Modern and new office space in the heart of London
• Pension plan, Private health insurance and Group Life Insurance
• Enhance statutory Maternityand PaternityPay
• A number of leave offerings: volunteer days, vacation days, public holidays, and flex/floating leave days.
• And more!

If you are a passionate, proactive, and results-oriented individual looking for an exciting opportunity in a rapidly growing organisation, we invite you to apply. We look forward to reviewing your application and discussing how you can contribute to our continued success.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.

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