Senior Operations Manager - HMO & Refurbishment Construction

Paisley Site Services; Newcastle upon Tyne; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading construction firm seeks a Senior Operations Manager to oversee HMO and refurbishment projects. The role demands over 10 years of experience in construction operations, strong leadership skills, and a deep understanding of building regulations. The successful candidate will drive projects from acquisition to compliance, ensuring operational excellence and financial performance. Excellent communication and strategic thinking abilities are essential for success in this fast-paced environment.

Qualifications

• 10+ years in construction operations or property development.
• Deep experience with HMO conversions and large-scale refurbishments.
• Strong knowledge of building regulations and safety standards.

Responsibilities

• Lead strategic direction for HMO and refurbishment projects.
• Manage project lifecycles from acquisition to handover.
• Ensure compliance with all relevant regulations and standards.

Skills

Leadership

Project management

Risk management

Compliance management

Communication

Education

Construction Management degree

SMSTS

NEBOSH

IOSH

RICS

Job description

We are seeking a highly experienced, strategically minded Senior Operations Manager to lead and scale our HMO and refurbishment construction operations. This role requires a proven leader with deep knowledge of property development, large-scale refurbishment projects, building compliance, and the unique demands of HMO conversions. The successful candidate will oversee operational strategy, programme delivery, compliance management, resource allocation, and contractor performance.,

Operational Leadership & Strategy

• Develop and implement the operational strategy for HMO and refurbishment construction projects.
• Lead cross-functional teams and drive continuous improvement.
• Report on progress, risk, financial performance, and operational KPIs.

Project & Programme Management

• Oversee full project lifecycles from acquisition to handover.
• Manage multiple high-value refurbishment and HMO conversion projects.
• Conduct site visits, inspections, and operational audits.

Compliance, Safety & Quality Control

• Ensure compliance with building regulations, HMO licensing, fire safety standards, and CDM regulations.
• Maintain health & safety performance and contractor compliance.

Financial & Commercial Oversight

• Manage budgets, cost control, forecasting, and procurement.
• Drive profitability across the project portfolio.

People & Performance Management

• Lead and mentor operations and site teams.
• Set and drive KPIs for project excellence.

Stakeholder Communication

• Liaise with investors, landlords, authorities, and supply chain partners.
• Maintain excellent communication across all stakeholders.

Qualifications

• 10+ years in construction operations or property development.
• Deep experience with HMO conversions and large-scale refurbishments.
• Strong knowledge of building regulations, licensing, fire safety, planning, and CDM.
• Proven leadership in multi-site construction management.
• Strong commercial and financial acumen.
• Qualifications such as SMSTS, NEBOSH, IOSH, RICS, or Construction Management degree are advantageous.

Personal Attributes

• Highly strategic and operationally disciplined.
• Exceptional communicator and leader.
• Solutions-focused with excellent problem-solving skills.
• Thrives in fast-paced, high-growth environments.