Senior Operations Manager

Broadwick; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading entertainment company is seeking a Senior Operations Manager to lead the operations at Drumsheds, ensuring excellence in live event delivery. The ideal candidate will have extensive operational leadership experience in large-scale venues and a passion for live music. Strong interpersonal skills and knowledge of UK licensing are essential. This full-time role is based in London and requires flexibility for evening and weekend work.

Qualifications

• Proven experience in a senior operational role at a large-scale venue.
• Knowledge of operational best practices for live events.
• Strong stakeholder management skills.

Responsibilities

• Lead operations for live events at Drumsheds.
• Manage end-to-end event operations from pre-production to delivery.
• Ensure coordination across departments and suppliers.

Skills

Senior operational leadership

Knowledge of UK licensing regulations

Strong interpersonal skills

Crisis management

Event management tools

Tools

GDrive

Excel

Google Docs

Slack

Job description

Role: Senior Operations Manager
Reports into: Director of Live Operations - Entertainment
Location: London
Contract Type: Full Time, Permanent, 42.5 hours per week

Who we are:

Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks, Drumsheds, Exhibition and Magazine in London, Depot in Manchester and Brooklyn Storehouse in New York.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team:

Broadwick Live are home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals.

What we’re looking for:

We’re looking for an exceptional and highly organised Senior Operations Manager to join the Broadwick Live team and take a lead role in shaping and delivering operations at our flagship venue, Drumsheds, setting the benchmark for operational excellence across the portfolio and the wider industry. Reporting directly to the Director of Live Operations, you will be a key operational lead responsible for planning and delivering live events at scale, ensuring seamless coordination across internal departments, external promoters, and suppliers.

You’ll manage show operations from end-to-end – from pre-production and build, through to live delivery and break – while leading a team of direct reports, producing detailed documentation, and maintaining a culture of safety, efficiency, and excellence throughout. You’ll be central to the continuous improvement of operational processes and post-event reporting, playing a vital part in shaping the experience for artists, guests, and teams on site.

You’ll need to have:

• Proven experience in a senior operational leadership role at a large-scale venue or within the live music/events industry.
• Knowledge of UK licensing regulations and operational best practices for music and cultural events.
• Strong interpersonal and stakeholder management skills — particularly with promoters, local authorities, and emergency services.
• A passion for live music, combined with strong commercial and customer-service acumen.
• Excellent crisis management, multitasking, and decision-making under pressure.
• Strong verbal and written communication skills; confident with internal briefings and external representation.
• High proficiency in GDrive, Excel, Google Docs, Slack, and event management tools.
• Flexibility to work evenings, weekends, and extended periods on site during shows.

Nice to have:

• Familiarity with electronic music events and youth culture audiences.
• Experience managing documentation for licensed premises or outdoor events.