Senior Officers

Home Office; Sheffield; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A UK government agency is hiring Executive Officers for its Customer Services Group in Sheffield. This role involves managing customer applications and providing high-quality service. The ideal candidate should have strong IT skills, excellent communication abilities, and a commitment to teamwork. Starting salary is £25,750 with additional pension contributions and flexible working options.

Benefits

Flexible working options

Civil Service pension

Learning and development tailored to your role

Culture encouraging inclusion and diversity

Qualifications

• Experience in a customer service environment.
• Ability to make well-judged decisions based on complex guidance.
• Commitment to high-quality customer service.

Responsibilities

• Using complex guidance for customer applications.
• Managing team inboxes and drafting responses.
• Delivering excellent customer service against targets.
• Supporting colleagues to ensure high performance.

Skills

Proficient in IT systems

Strong written communication skills

Strong verbal communication skills

Problem-solving skills

Teamwork

Job description

Location: Sheffield

Salary: £25,750 – £27,650

Job summary

Do you want a customer service career where your work matters, is interesting and helps develop your skills and CV? The Home Office is hiring Executive Officers to join their Customer Services Group.

Customer Services Group brings together Asylum & Human Rights, His Majesty’s Passport Office and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.

We are recruiting for several areas, and each role offers full training, coaching and support to help you achieve your best and grow in your career.

We deal with UK citizens applying for passports, as well as foreign nationals wishing to come to or stay in the country for visits, work, study or to be with family. We also manage claims from people seeking refuge as asylum seekers.

Do you enjoy working in a fast-paced environment? If you’re an inquisitive problem-solver with a commitment to high quality customer service, this could be the role for you.

Best-fit candidates will be proficient in IT systems, have strong and clear written and verbal communication skills, and work effectively as part of a team.

Responsibilities

This role includes but is not limited to the following duties :

• Using complex guidance and policy to consider and make well-judged decisions on customer applications, considering a range of options
• Having responsibility for effective personal and team delivery
• Delivering against timeliness and quality targets, providing excellent customer service
• Developing and maintaining good working relationships with customers and both internal and external stakeholders to deliver what is required
• Managing team inboxes and drafting responses to correspondence and complaints
• Articulating complex decisions in a concise, clear manner verbally and in writing
• Effective management of a complex caseload
• Supporting colleagues to deliver performance of a high standard

Line Management Roles

Line management roles may include :

• Lead teams to provide the best possible service to our customers and stakeholders
• Supporting staff in the development of their knowledge and skills
• Manage individuals in line with Home Office policies linked to attendance, conduct and performance
• Manage the workflow of an operational team

Benefits

• This is a permanent position with both part and full-time roles and flexible working options.
• Alongside your starting salary of £25,750, the Home Office contributes almost £7,000 each year towards your Civil Service pension.
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with employer contribution of at least 26.6 %