Senior Mortgage Completion Specialist - Hybrid

Barclays UK; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial institution in Manchester seeks a Senior Agent for their Mortgage completion team. This role involves supporting customers during the mortgage application process, ensuring effective communication with stakeholders, and delivering outstanding service. Candidates should have experience in mortgages, understand underwriting and KYC, and be capable of managing high workloads. The position offers a hybrid working model.

Qualifications

• Experience working within mortgages and/or assisting throughout mortgages journey.
• Drive and mindset working in a controlled collaborative environment.
• Proven experience effectively communicating with external stakeholders.

Responsibilities

• Provide exceptional customer service while resolving complex customer needs.
• Execute customer service requirements and give personalised resolutions.
• Identify areas for improvement in customer care processes.

Skills

Experience with mortgages

Understanding of Underwriting and KYC

Ability to manage high workload

Job description

A leading financial institution in Manchester seeks a Senior Agent for their Mortgage completion team. This role involves supporting customers during the mortgage application process, ensuring effective communication with stakeholders, and delivering outstanding service. Candidates should have experience in mortgages, understand underwriting and KYC, and be capable of managing high workloads. The position offers a hybrid working model.