Senior Manager Technology Applications Commercial

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury hotel group in Greater London is seeking a Senior Manager, Technology Applications. This role involves managing the lifecycle and performance of key commercial systems, acting as a liaison among vendors and internal teams, and supporting the IT applications operating model to deliver commercial impact. The ideal candidate will have strong leadership skills and experience in technology applications, particularly in the hospitality sector.

Benefits

Learning and Development programs

MOstay benefits

Health benefits and wellness programs

Retirement plans

Qualifications

• Proven success in managing technology applications.
• Experience in hospitality or luxury service environments is preferred.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Manage lifecycle, performance, and enhancement of technology applications.
• Liaison among vendors, application managers, and IT colleagues.
• Translate commercial and marketing strategies into technology solutions.

Skills

Leadership

Communication

Problem-solving

Technical proficiency with commercial systems

Education

Bachelor's degree in a relevant field

Tools

CRM systems

Enterprise Data Platform (EDP)

Digital Content Management systems

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

TheMandarin Oriental Corporate Officeis currently seeking to appoint aSenior Manager, Technology Applications, who will manage the lifecycle, performance, and continuous improvement of the Group’s key commercial systems, ensuring seamless selection, deployment, integration, enhancement, and optimization across MOHG’s global operations. This role acts as a primary liaison among vendors, Business Solution Leads (BSLs), who are application managers embedded within business functions, and other IT colleagues. The role facilitates translation of commercial strategy and marketing, digital, distribution, and revenue requirements into robust technology solutions that deliver measurable commercial impact.

This role also supports the IT applications operating model, strengthening training, documentation, and the MO applications community, while enforcing technical standards and best practices across properties.

Key systems supported include, but are not limited to:

• Central Reservations & Distribution
• Sales & Catering
• Revenue Management
• Digital Content Management
• Guest App – Mobile Guest Experience
• Integrations with CRM, Enterprise Data Platform (EDP), Guest Experience Program (GXP), and MO.com (MO website)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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