Senior Key Account Manager - Freight & Supply Chain

Mode 3 Executive Search Ltd; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading recruitment consultancy is seeking an experienced Key Account Manager specializing in freight forwarding and supply chain management. The ideal candidate has a track record in managing high-value accounts and delivering strategic growth. This hybrid role offers a competitive salary package, with responsibilities including client relationship management, strategic planning, and value selling. Join a company that values innovative solutions and customer engagement.

Benefits

Car allowance

Bonus scheme

Healthcare

Qualifications

• Proven experience within freight forwarding, logistics, or supply chain management.
• A successful track record in Key Account Management, including strategic client engagement and growth delivery.
• Strong understanding and practical application of value selling techniques.
• Experience working with digital supply chain platforms or logistics software.
• Familiarity with supply chain operations within the food or FMCG sectors.

Responsibilities

• Take ownership of high-value accounts and drive long-term value for both clients and the business.
• Lead the management and strategic development of key client relationships.
• Focus on value selling, strategic planning, and stakeholder engagement.
• Serve as a trusted advisor to key accounts, building strong stakeholder relationships.
• Develop and implement strategic account plans to maximize client retention and growth.
• Use commercial acumen to identify and capitalize on opportunities.

Skills

Key Account Management

Value Selling

Stakeholder Engagement

Commercial Acumen

Job description

Overview

Package £55,000 - £65,000 (neg) car allowance bonus scheme healthcare

Location: Hybrid

Exciting opportunity to join this growth orientated freight forwarding & supply chain management business. With substantial investments in people and technology, the company has achieved consistent organic growth and remarkable customer retention. Powered by innovative digital tools and a class-leading online portal, their customers benefit from a comprehensive range of solutions including ocean freight, air freight, customs, and trade services, with real-time visibility and full control over their global logistics operations.

The succeful candidate will be an experience KAM with extensive freight forwarding and supply chain experience. You will be confident holding conversations with clients around order management and have a proven ability to uncover value in a supply chain, and drive commercial growth with customers.

Responsibilities

• Take ownership of high-value accounts and drive long-term value for both clients and the business
• Lead the management and strategic development of key client relationships, working across departments to unlock commercial value and deepen partnerships
• Focus on value selling, strategic planning, and stakeholder engagement, drive account performance, secure long-term loyalty, and generate sustainable revenue growth
• Serve as a trusted advisor to key accounts, building and nurturing strong stakeholder relationships across client organisations
• Develop and implement strategic account plans to maximise client retention, growth, and profitability
• Apply a value-based sales approach, clearly articulating the strategic and financial benefits of our solutions
• Schedule regular client engagements, including monthly check-ins and quarterly business reviews
• Use commercial acumen to identify and capitalise on opportunities for upselling, cross-selling, and account expansion
• Maintain accurate, up-to-date information in the CargoWise CRM, including pricing, client insights, and risk flags
• Support new business proposals and ensure the successful onboarding of new clients.

Essential Experience & Attributes

• Proven experience within freight forwarding, logistics, or supply chain management
• A successful track record in Key Account Management, including strategic client engagement and growth delivery
• Strong understanding and practical application of value selling techniques
• Experience working with digital supply chain platforms or logistics software
• Familiarity with supply chain operations within the food or FMCG sectors
• Proficient in interpreting client data to create and deliver insight-led strategies.

Should you meet the above criteria and feel that you are a suitable candidate, please do not hesitate to apply.

Mode 3 Executive Search Ltd is an independent recruitment consultancy providing specialist talent finding services. Principally we operate within Supply Chain Management (SCM), Freight Forwarding, Shipping and the wider Global Transportation markets. We are always keen to connect with talented individuals working in Freight Forwarding, Freight Management, Customs, Import Freight, Export Freight, Sea Freight, Air Freight, Road Freight Supply Chain and International Logistics.