Senior IT Technician

NMS Recruit Ltd; Burton upon Trent; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is looking for a Technical Support Specialist in Burton upon Trent. This role involves providing technical support, resolving IT issues, and maintaining documentation. Candidates should have at least 2 years' experience and strong skills in Microsoft Windows and Office. The position offers a salary of £30,000 to £35,000 per annum, along with 25 days holiday, a pension scheme, and access to gym facilities. Email your CV to apply!

Benefits

25 days holiday

Company pension

Gym access

Outstanding office location

Qualifications

• Minimum of 2 years' experience in a similar role.
• Experience supporting Microsoft Windows operating systems.
• Experience of iOS and Android mobile devices.
• Good knowledge of Microsoft Office and 365 required.
• Must drive and have own car.

Responsibilities

• Providing technical support to all colleagues across the group.
• Resolving hardware and software related issues.
• Deploying PCs and maintaining technical support documentation.
• Assisting in the upkeep of the company's CRM package.

Skills

Technical support

Communication skills

Problem solving

Attention to detail

Team player

Customer satisfaction focus

Tools

Microsoft Office and 365

Active Directory

PC hardware fault finding

Network technologies

Azure

Job description

We are looking for an experienced individual with the technical ability and interpersonal skills to act as a first point of contact for IT related issues within the group.

Key Responsibilities

• Providing technical support to all colleagues across the group
• Providing communication to users on the status of their IT requests.
• Resolving hardware and Software related issues on a day-to-day basis
• Deploying PCs and associated peripherals across the group, including new installations and the redeployment of existing equipment to standards determined by the Group IT Manager.
• Generating and maintaining IT technical support documentation.
• Assisting in the upkeep of the company's CRM package
• Ensuring security applications and system upgrades are applied to desktops and laptops accordingly.
• Reporting relevant faults and maintaining logs.
• Maintaining the company asset database.
• Carrying out ad hoc duties as required by the Group IT Manager.

Qualifications

• Minimum of 2 years' experience in a similar role.
• Experience supporting Microsoft Windows operating systems.
• Good knowledge of Microsoft Office and 365
• Experience of iOS and Android mobile devices
• PC hardware fault finding and repair.
• Understanding of network technologies.
• Knowledge of Active directory
• Any Azure knowledge advantageous
• Excellent communication skills. The ability to communicate effectively with technical and non-technical colleagues.
• A focus on customer satisfaction and the understanding the importance of tight deadlines.
• Good attention to detail
• Be an excellent problem solver and be able to complete work to a high standard.
• Team player
• A natural passion for IT
• Due to the nature of the role you must drive and have your own car.

Salary & Benefits

This role offers a basic of £30,000 to £35,0000 per annum depending on experience, 25 days holiday, company pension, gym and outstanding office location.

Opportunity

This is an outstanding opportunity to join a fast paced, forward thinking business where no two days are ever the same!

Application

Email your CV today to be considered for this great opportunity - if you do not hear from us within 10 working days please assume you have not been successful.

Important Information

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us