Senior IT Support Engineer – Education Support Professionals

Education Support Professionals Ltd; Remote; GBP 45,000 - 50,000; Full time

Job summary

An independent school in the United Kingdom is seeking a Senior IT Support Engineer to lead the resolution of technical issues and support core systems. You will mentor junior technicians and contribute to various IT projects while ensuring a secure and user-friendly environment. Ideal candidates have experience in education settings and strong knowledge of Microsoft technologies. The role is permanent, home-based in West Country, with a salary range of £45-50K.

Qualifications

• Proven experience as a Technical Support Engineer in an education setting (2nd/3rd Line).
• Strong knowledge of Microsoft technologies (Windows OS, Server, AD, M365, Azure AD).
• Excellent troubleshooting and communication skills.

Responsibilities

• Lead the resolution of IT issues across servers, networks, and user devices (2nd to 3rd line).
• Support and maintain Windows Server, Active Directory, Microsoft 365, and Exchange.
• Create clear documentation and mentor 1st Line Technicians.

Skills

Troubleshooting

Communication

Microsoft technologies

Technical support in education

Tools

Windows Server

Active Directory

Microsoft 365

Intune

JAMF

Job description

Are you an education experienced Senior IT Support Engineer looking for your next challenge? We have an exciting opportunity to join a forward-thinking independent school where the IT team truly makes an impact.

As the Senior IT Support Technician, you’ll be the go-to expert for escalated technical issues, supporting core systems and driving infrastructure improvements. You’ll work closely with the IT Lead and mentor junior technicians, helping to shape a secure, efficient, and user-friendly IT environment.

This role is ideal for candidates currently working as IT Systems Support Analyst or IT Infrastructure & Support Specialist to at least a 2nd line level, and are ready to take the next step in their career.

Key Responsibilities

• Lead the resolution of IT issues across servers, networks, and user devices (2nd to 3rd line)
• Support and maintain Windows Server, Active Directory, Microsoft 365, Exchange, and virtual environments
• Collaborate on network services including firewalls, wireless systems, and VPN support
• Contribute to IT projects such as upgrades, migrations, and deployments
• Create clear documentation and mentor 1st Line Technicians

Your Experience

• Proven experience as a Technical Support Engineer in an education setting (2nd/3rd Line)
• Strong knowledge of Microsoft technologies (Windows OS, Server, AD, M365, Azure AD)
• Experience with MDM platforms (Intune, JAMF)
• Excellent troubleshooting and communication skills

If you feel you have the required knowledge and experience and would like to apply for this role, then please send your CV to [e-mail]

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Location: Home based in West Country
Salary: £45-50K
Contract: Permanent