Senior IT Service Delivery Manager – Secure Cloud (Hybrid)

Carbon60; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology service provider is looking for an MDA IT Service Manager based in Portsmouth with a hybrid working model. This role requires a strong background in IT service management with experience in ITIL practices, particularly ITIL 4, and proficiency in tools like Jira Service Management and Confluence. The ideal candidate should have excellent communication skills and a proven track record in service operations, aimed at achieving high-level maturity in IT service delivery. This is a permanent or contracted position, starting immediately.

Qualifications

• Experience in Service Operations or ITSM environment.
• Experience delivering ISO/IEC 20000 standards.
• Ability to lead and develop service and support staff.

Responsibilities

• Support delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk.
• Monitor performance of technology services and maintain service reporting.
• Implement continual service improvement initiatives.

Skills

ITIL 4 Foundation

Jira Service Management

Confluence

Strong communication skills

Stakeholder engagement

Analytical skills

Education

ITIL 4 Managing Professional

Tools

Atlassian Tools

Agile methodologies

Job description

A leading technology service provider is looking for an MDA IT Service Manager based in Portsmouth with a hybrid working model. This role requires a strong background in IT service management with experience in ITIL practices, particularly ITIL 4, and proficiency in tools like Jira Service Management and Confluence. The ideal candidate should have excellent communication skills and a proven track record in service operations, aimed at achieving high-level maturity in IT service delivery. This is a permanent or contracted position, starting immediately.