Senior IT Analyst — Hybrid Health Tech & Service Desk

NHS National Services Scotland; United Kingdom; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

An organization in healthcare is seeking a Senior Analyst to provide technical support in delivering Scotland's Digital Health and Care Strategy. The role focuses on administering Jira Service Management and Microsoft 365 while ensuring excellent customer service for internal users. Ideal candidates should have strong problem-solving skills and experience in an IT customer service environment. This position supports flexible working arrangements in a rapidly evolving digital landscape.

Benefits

Flexible working arrangements

Generous NHS pension scheme

Annual Leave - 27 Days plus 8 public holidays

NHS discounts

Qualifications

• Experience of working in a fast-paced IT customer service environment.
• Strong desire to resolve user issues to their satisfaction.
• Proficient in M365 products.

Responsibilities

• Provide excellent customer service and technical support.
• Administer Jira Service Management and SharePoint.
• Liaise with stakeholders on various IT projects.

Skills

Problem-solving skills

Analytical skills

Experience in IT customer service

Excellent communication skills

Attention to detail

Ability to organize workloads

Tools

Jira Service Management

Microsoft 365

Job description

An organization in healthcare is seeking a Senior Analyst to provide technical support in delivering Scotland's Digital Health and Care Strategy. The role focuses on administering Jira Service Management and Microsoft 365 while ensuring excellent customer service for internal users. Ideal candidates should have strong problem-solving skills and experience in an IT customer service environment. This position supports flexible working arrangements in a rapidly evolving digital landscape.