Senior IS Analyst - Field Systems Support

Booker; Eccles; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading food wholesaler in England is seeking a skilled Senior IS Analyst to join their Field Support team. This field-based role requires problem-solving skills and a background in technology support. You will manage systems, generate reports, and lead direct reports. Frequent travel is essential, and the ideal candidate will possess knowledge in networking and service management. Join a team where diversity and flexible work arrangements are valued.

Benefits

Flexible working arrangements

Inclusive workplace culture

Career development opportunities

Qualifications

• Experience in supporting technology systems like printers and mobile devices.
• Familiarity with the wholesale industry processes.
• Proven delivery of results in IT support.

Responsibilities

• Manage the Business Centre Asset system administration.
• Generate management information reporting.
• Lead direct reports and conduct performance reviews.

Skills

Understanding of technology like EPOS Systems and RF Devices

Knowledge of networking connectivity

Service management skills

Ability to troubleshoot technical equipment

Ability to run network cabling (or willingness to learn)

Job description

We’re on the lookout for a talented and motivated Senior IS Analyst to join our Branch Systems Field Support team at Booker.

If you’re great with technology, love solving problems, and take pride in delivering top-notch customer service, this could be the role for you.

In this job, you’ll take the lead on projects and provide support across our Business Centres, Distribution Centres, and Support Centres. Your work will directly help us improve customer satisfaction and boost cash profit. You’ll also be a key escalation point for the Field Service team and wider IT department, so being calm under pressure is a must.

We’re after someone proactive who’s always thinking about how to make things better. You’ll also mentor and support colleagues, sharing your knowledge to help the whole team grow.

Please note, this is a field-based role so frequent travel will be required. From time to time, you’ll be part of our out-of-hours telephone support rota, making sure the business runs smoothly even outside normal office hours.

Responsibilities

• Manage the Business Centre Asset system administration.
• Adhere to system KPIs.
• Generate management information reporting.
• Manage Support/ServiceDesk updates.
• Support delivery of the Branch/Field Systems roadmap.
• Deputise in the absence of the IS Manager as required.
• Lead any direct reports and conduct regular 121's and performance reviews.

Qualifications / Skills

• Good understanding of working with technology such as EPOS Systems, RF Devices, printers, thin clients and mobile handheld devices.
• Knowledge of networking connectivity.
• Knowledge of wholesale industry business processes.
• Service management skills.
• Consistent delivery of results.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to run and terminate network cabling (or willingness to learn).

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk