Senior ICT Service Desk Lead — Remote/Hybrid

Imperial College Healthcare NHS Trust; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading healthcare organization in Greater London is seeking a dedicated Senior ICT Service Desk Analyst. The successful candidate will have at least 5 years of experience in NHS ICT Service Desk support and demonstrate excellent communication and leadership skills. The role involves overseeing daily operations, driving service improvements, and mentoring team members. Flexible working arrangements, along with career development opportunities, are offered. Join a vibrant team committed to improving patient care and staff well-being.

Benefits

Career development

Flexible working

Wellbeing programs

Staff recognition scheme

Qualifications

• Minimum 5 years working in a large organisation providing Service Desk services.
• 2 years IT System administration and configuration experience.
• Experience in NHS IT and clinical system support.

Responsibilities

• Oversee the day-to-day operational management of the Service Desk.
• Drive continuous service improvement initiatives for the Service Desk.
• Monitor team performance and ensure quality control of incidents.

Skills

Excellent verbal and written communication skills

Strong multitasking abilities

Advanced analytical and problem solving skills

User guide creation

Technical knowledge across NHS clinical systems

Education

Degree or relevant experience

ITIL Foundation

Tools

Active Directory

MS Office

Job description

A leading healthcare organization in Greater London is seeking a dedicated Senior ICT Service Desk Analyst. The successful candidate will have at least 5 years of experience in NHS ICT Service Desk support and demonstrate excellent communication and leadership skills. The role involves overseeing daily operations, driving service improvements, and mentoring team members. Flexible working arrangements, along with career development opportunities, are offered. Join a vibrant team committed to improving patient care and staff well-being.