Senior HR Advisor

Michael Page; London; On-site; GBP 36,000 - 44,000; Full time

Job summary

A leading recruitment agency is seeking an HR Ops Manager in London to lead and develop a small team. The successful candidate will manage HR operations and provide expert advice on employee relations matters. Requires HR Advisory experience and CIPD level 5 qualification. The role offers a competitive salary from £36,000 to £44,000 and opportunities for career growth.

Benefits

Competitive salary

Permanent role with long-term career opportunities

Supportive and structured working environment

Opportunities to contribute to HR function growth

Excellent benefits

Qualifications

• Proven HR Advisory experience within a fast-paced environment.
• Strong experience managing complex ER Cases.
• Experience managing a team is desirable.

Responsibilities

• Lead, coach and develop the HR team to deliver effective HR support.
• Oversee day-to-day HR operations, ensuring consistency and compliance.
• Provide expert advice on complex employee relations matters.

Skills

HR Advisory experience

Managing complex ER Cases

Excellent communication skills

Education

CIPD level 5

Job description

Overview

This role will entail managing a small team of HR professionals, this role ensures consistent, compliant, and compassionate HR support that balances individuals needs with operational priorities

Client Details

This opportunity is with a fantastic business looking for a well established HR individual to join their busy team on a permanent basis.

Description

• Lead, coach and develop the HR team to deliver responsive and effective HR support.
• Oversee day-to-day HR operations, ensuring consistency, compliance, and quality across all areas.
• Monitor workload distribution and team performance, identifying opportunities for development and process improvement.
• Provide expert advice and support on complex employee relations matters including absence, conduct, performance, and grievance issues.
• Ensure fair and legally compliant outcomes, balancing policy with individual circumstances.
• Support and coach managers in preparing for and conducting formal meetings, including investigations and hearings.
• Maintain accurate and confidential employee records.
• Support the onboarding and offboarding process, ensuring a smooth experience for employees and managers.
• Assist with policy interpretation and application, ensuring clarity and consistency across departments
• Ensure all HR activity is aligned with current employment legislation and company values.
• Contribute to the development of HR practices that reflect fairness, flexibility and operational needs
• Build strong working relationships with managers and employees across the business.
• Act as a trusted advisor, offering practical and tailored HR guidance.
• Collaborate with the wider HR team to support projects and continuous improvement initiatives.
• Design and deliver engaging essential manager skills training to support leadership capability and confidence.

Profile

The successful candidates:

• Proven HR Advisory experience within a fast-paced enviornment.
• CIPD level 5 qualified
• Strong experiencer managing complex ER Cases
• Experience managing a team is desierable
• Excellent communication skills.

Job Offer

• Competitive salary in the range of 36000 to 44000 per annum.
• Permanent role with long-term career opportunities.
• A supportive and structured working environment.
• Opportunities to contribute to the growth and success of the HR function.
• Excellent benefits.

If you are ready to take the next step in your career as an HR Ops Manager in the retail industry, apply today!