Senior HR Administrator – Case Management, Hybrid

Financial Conduct Authority; City of Edinburgh; Hybrid; GBP 28,000 - 39,000; Full time

Job summary

A leading regulatory body in the UK seeks an experienced HR Administrator to join their Operations Division in Edinburgh. This role involves managing HR enquiries, processing changes, and collaborating on HR initiatives while providing operational support. Candidates should have proven HR administration experience and strong communication skills. This position offers a competitive salary and a hybrid working model allowing up to 60% remote work.

Benefits

25 days annual leave plus bank holidays

Non-contributory pension (8–12%)

Private healthcare with Bupa

35 hours of paid volunteering annually

Flexible benefits scheme

Qualifications

• Proven experience managing senior-level HR administration, ensuring compliance and accuracy across all processes.
• Prior experience handling high volumes of HR transactions efficiently while maintaining service quality and timeliness.
• Experience updating and maintaining HR systems with exceptional attention to detail and data integrity.

Responsibilities

• Partner with HR colleagues and business teams to deliver accurate case management services.
• Act as the first point of contact for HR enquiries via phone, email and chat.
• Manage complex and sensitive HR queries independently.
• Process employment changes maintaining accurate records.
• Collaborate with HR Operations Manager on MI reporting and process improvements.
• Work with HR Business Partners on wellbeing initiatives.

Skills

HR administration

Communication

Attention to detail

Microsoft Office Suite

Job description

A leading regulatory body in the UK seeks an experienced HR Administrator to join their Operations Division in Edinburgh. This role involves managing HR enquiries, processing changes, and collaborating on HR initiatives while providing operational support. Candidates should have proven HR administration experience and strong communication skills. This position offers a competitive salary and a hybrid working model allowing up to 60% remote work.